A failure occurred accessing the Writer metadata

  • Thread starter Thread starter Steve
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Steve

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We just recently replaced our old servers with new ones running
Windows Server 2003 Std SP2
We are running Veritas (Symantec) Backup Exec 10 for our nightly
backups.
Our old servers were running Windows Server 2003 SP1

Now whenever we try to backup Shadow Copy Components through Backup
Exec on ANY of the new servers we receive the following error in
Backup Exec: A failure occurred accessing the Writer metadata

I already looked at the following article:
http://seer.entsupport.symantec.com/docs/264350.htm

The VSS service is already set to Manual.
I checked its status and there are no error and it says that its
stable.
I tried running sfc /scannow
All of the Hotfixes from Microsoft that deal with VSS are for SP1 but
we have SP2 with all the latest updates.

What else can we do to resolve this issue?
Symantec support is referring us to Microsoft. There has to be fix
without paying $500 and spending hours on the phone with MS.

Thanks,
 
re: A failure occurred accessing the Writer metadata -Steve

re: A failure occurred accessing the Writer metadata -Steve

Running vssadmin list writers from command prompt listed no writers!

http://blogs.technet.com/sdoakes/archive/2006/02/03/418722.aspx

Restarted backup exec services, volume shadow copy services.

After doing the above I was able to view my vss writers, also after right clicked the backup job properties, credentials, tested all and they finally worked. Hopefully, my backup will run tonight without failing shado copy components.

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