Windows 7 Win 7 VPN 809 Error on certain klient

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A custumer has a remote user in another country that needs to VPN to there network. The account made for that user can be used on a windows 7 profecional laptop we have. But it doesn't work in the costumers computer and gives a 809 error. The VPN are set up the same way. The user account is added to the firewall and the AD VPN group.

As said works on a computer we have avalable, that isn't registered in their system. But not with the customer

Firewall is Zyxel Zywall 310.

Would be greatly appreciated for some suggestions.

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