Windows 10 Quick Assist "pauses" screen when remote computer elevates - how to prevent?

  • Thread starter Thread starter Tony MCP
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Tony MCP

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Concerning Windows 10 v1607:

I'm a network administrator who remote controls user's desktops using Remote Assistance and/or Quick Assist. Occasionally, I need to run a program elevated. This causes an elevation prompt on the secure desktop while blanking the helper's screen. I am unable to enter credentials when this happens.

For Remote Assistance, enabling this security option (gpedit.msc) solves the problem:

  • User Account Control: Allow UIAccess applications to prompt for elevation without using the secure desktop

But, for Quick Assist this policy doesn't have any effect.

How do I fix this? Sometimes, I need to enter credentials in the elevation prompt while helping a user via Quick Assist.

Thank you.

P.S. I checked the manifest for quickassist.exe and was surprised to see uiAccess="true". ... Just FYI



-Tony

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