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newbieAngst
Guest
Hi, have a new HP Microsoft laptop and trying to download Norton 360. Nothing works. Received Error Code: INET_E_DOWNLOAD_FAILURE and the message: Server error, page not available, failure connection reset, bad gateway message. And Norton says it can't find the page. I've run the Troubleshooter and it saw three problems: fingerprinter reader (not crucial), Intel(R) Dynamic Platform and Thermal Framework has a driver problem, and Detection Verification has a driver problem. I indicated to solve the problems and then shut down. Nothing, still can't download Norton. Question: I read something about an SSL monitoring function and settings need to be tweaked because a Port 443 is blocked, the port perhaps needed for Norton VPN for the SSL connection. It said to look for the SSL monitoring tab and toggle to 'inactive'. Truly, I have no idea what this means. Sigh. I've been trying for a couple of hours to get Norton to work and it's exasperating. Thank you for your ideas and suggestions. Very appreciated
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