Windows 10 After servicing from Lenovo, Bitlocker requesting key which I do not have

  • Thread starter Thread starter Nevar1414
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Nevar1414

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Hello,

I sent off my new Lenovo Thinkpad T490 to get a new motherboard, and now there is a blue screen requesting a BitLocker encyrption key. When I log on to my Microsoft account, it says I have no keys linked to that account. I have tried doing a factory reset, but the same screen just comes up. Does anyone have any other ideas? I have read the FAQs and multiple other questions about this, but cannot find a solution.

Thank you in advance.

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