skydrive.exe crashes on Windows 8.1 Pro RTM

  • Thread starter Thread starter Benjamin Day
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Benjamin Day

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I'm trying to get Skydrive working on a fresh install of Windows 8.1 Pro RTM. When I go to Skydrive (show my files in skydrive) via the "metro" app, the view is empty. When I look at the skydrive folder in explorer.exe, it's also empty.


I went to a command prompt running as an administrator and ran "skydrive /shutdown" followed by "skydrive" in order to reboot skydrive. When I attempt to start skydrive, I get two entries in the Event Log. The second event viewer message refers to a file named Report.wer that contains info about the crash. I've attached the contents of both eventvwr entries and the contents of Report.wer.


I'm wondering if this has anything to do with Skydrive Pro being installed by the Office 2013 installer that comes from my Office 365 subscription.


Any thoughts on how to fix skydrive.exe?


Thanks,

-Ben


*** START OF ENTRY #1 ***

Log Name: Application
Source: Application Error
Date: 10/18/2013 1:54:47 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: modena.benday.local
Description:
Faulting application name: SkyDrive.exe, version: 6.3.9600.16384, time stamp: 0x5215d0a0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x6ec
Faulting application start time: 0x01cecc2b2291a23c
Faulting application path: C:\Windows\system32\SkyDrive.exe
Faulting module path: unknown
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-18T17:54:47.000000000Z" />
<EventRecordID>5241</EventRecordID>
<Channel>Application</Channel>
<Computer>modena.benday.local</Computer>
<Security />
</System>
<EventData>
<Data>SkyDrive.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>5215d0a0</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>00000000</Data>
<Data>0000000000000000</Data>
<Data>6ec</Data>
<Data>01cecc2b2291a23c</Data>
<Data>C:\Windows\system32\SkyDrive.exe</Data>
<Data>unknown</Data>
<Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
< /Event>

*** END OF ENTRY #1 ***


*** START OF ENTRY #2 ***

Log Name: Application
Source: Windows Error Reporting
Date: 10/18/2013 1:54:48 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: modena.benday.local
Description:
Fault bucket 125375516, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: SkyDrive.exe
P2: 6.3.9600.16384
P3: 5215d0a0
P4: StackHash_fc6e
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: PCH_B0_FROM_KERNEL32+0x00000000000E957A
P9:
P10:

Attached files:
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901

Analysis symbol:
Rechecking for solution: 0
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Report Status: 0
Hashed bucket: 6159b27cd9fa18957f6e24562298e260
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-18T17:54:48.000000000Z" />
<EventRecordID>5242</EventRecordID>
<Channel>Application</Channel>
<Computer>modena.benday.local</Computer>
<Security />
</System>
<EventData>
<Data>125375516</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>SkyDrive.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>5215d0a0</Data>
<Data>StackHash_fc6e</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>00000000</Data>
<Data>PCH_B0_FROM_KERNEL32+0x00000000000E957A</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901</Data>
<Data>
</Data>
<Data>0</Data>
<Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
<Data>0</Data>
<Data>6159b27cd9fa18957f6e24562298e260</Data>
</EventData>
< /Event>

*** END OF ENTRY #2 ***


*** START OF Report.wer ***

Version=1
EventType=APPCRASH
EventTime=130265924878577799
ReportType=2
Consent=1
UploadTime=130265924880749087
ReportIdentifier=605dbfab-381e-11e3-8255-406c8f337b4e
IntegratorReportIdentifier=605dbfaa-381e-11e3-8255-406c8f337b4e
NsAppName=SkyDrive.exe
Response.BucketId=6159b27cd9fa18957f6e24562298e260
Response.BucketTable=4
Response.LegacyBucketId=125375516
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SkyDrive.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16384
Sig[2].Name=Application Timestamp
Sig[2].Value=5215d0a0
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_fc6e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=00000000
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_B0_FROM_KERNEL32+0x00000000000E957A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fc6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fc6e14469e9be21ccec6d1e7f94ef71a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1bdc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1bdc6a015c688a7765d304004fa496f9
UI[2]=C:\Windows\system32\SkyDrive.exe
UI[3]=SkyDrive Sync Engine Host has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\system32\SkyDrive.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[6]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\COMCTL32.dll
LoadedModule[7]=C:\Windows\system32\SkyDriveTelemetry.dll
LoadedModule[8]=C:\Windows\system32\SyncEngine.DLL
LoadedModule[9]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[10]=C:\Windows\system32\SHELL32.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[14]=C:\Windows\system32\SspiCli.dll
LoadedModule[15]=C:\Windows\system32\dwmapi.dll
LoadedModule[16]=C:\Windows\system32\VERSION.dll
LoadedModule[17]=C:\Windows\system32\ole32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\RPCRT4.dll
LoadedModule[20]=C:\Windows\system32\GDI32.dll
LoadedModule[21]=C:\Windows\system32\winbici.dll
LoadedModule[22]=C:\Windows\system32\wevtapi.dll
LoadedModule[23]=C:\Windows\system32\WINHTTP.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\XmlLite.dll
LoadedModule[26]=C:\Windows\system32\loadperf.dll
LoadedModule[27]=C:\Windows\system32\Secur32.dll
LoadedModule[28]=C:\Windows\system32\WININET.dll
LoadedModule[29]=C:\Windows\system32\PROPSYS.dll
LoadedModule[30]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[32]=C:\Windows\system32\NSI.dll
LoadedModule[33]=C:\Windows\system32\iertutil.dll
LoadedModule[34]=C:\Windows\system32\IMM32.DLL
LoadedModule[35]=C:\Windows\system32\MSCTF.dll
LoadedModule[36]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[37]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[38]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[41]=C:\Windows\system32\rsaenh.dll
LoadedModule[42]=C:\Windows\system32\bcrypt.dll
LoadedModule[43]=C:\Windows\system32\profapi.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\System32\IDStore.dll
LoadedModule[47]=C:\Windows\System32\wlidprov.dll
LoadedModule[48]=C:\Windows\System32\netprofm.dll
LoadedModule[49]=C:\Windows\system32\apphelp.dll
LoadedModule[50]=C:\Windows\System32\SkydriveShell.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=SkyDrive Sync Engine Host
AppPath=C:\Windows\system32\SkyDrive.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=58F36FD04AC6489A8303F7AC8A7EFE3B

*** END OF Report.wer ***


Benjamin Day - Microsoft MVP for Visual Studio ALM - Benjamin Day Consulting, Inc.

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