Windows 10 Unable to set Convenience PIN

  • Thread starter Thread starter Chris Crow
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Chris Crow

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Hello,


I am assisting an end user with setting up a convenience PIN on an AD-joined device, but am having a difficult time being able to enable the option! I am continually getting the message that the option is not available, and "Something went wrong. Try again later."

Here is what has been done so far:
- A tech has done generic OS troubleshooting to ensure no corruption (dism online restore, sfc, Windows updates)

- The NGC folder's, at the below path, contents has been cleared:
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft

- The below registry key has been set:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System] "AllowDomainPINLogon"=dword:00000001


- Set all group policy settings at the following path to "Not configured"

Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business


- Set the group policy setting for "Turn on convenience PIN sign-in" at the following path to "Enabled". All other settings are set to "Not Configured"

Computer Configuration > Administrative Templates > Logon


- Set all group policy settings at the following path to "Not configured"

User Configuration > Administrative Templates > Windows Components > Windows Hello for Business

The PIN is able to be set on a local account on the computer, so it seems at this time to be profile-specific and I performed the following with this in mind:
- Reviewed all GPOs being applied to the account to ensure that no settings would interfere with this

- Audited an export of her User Configuration gp settings against mine (working on my AD-joined computer) and verified no differences

- Removed a registry key at the below path for an old profile not removed during a prior profile recreation:
Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList


I'm nearly at the end of my rope and am hoping that someone can assist!

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