M
Mattatatat
Guest
Hi, I'm currently having an issue on my Dell Inspiron 13 7000 2-in-1 where I am unable to run any of Window Defender's services (including quick/full scans, real time protection, cloud protection, etc.). I've attempted a couple of solutions listed below, though none have seemed to fix the issues:
None of these methods seemed to fix the issues as I still cannot use any of the services. I've scanned through Task Manager, nothing looks fishy and no processes are taking up a ton of resources. I attempted to check for updates (it was last check yesterday), but I received an error when trying to do so. Another thing I noticed that I thought was a bit odd was clicking on a window on the taskbar didn't bring it to the front like it normally would, not sure if it's related to this issue but it hasn't been a problem before this. I'm really stuck; I believe something infected my computer and needed to disable the Windows Defender to do so, but I just can't seem to figure out what is causing it and how to remove it. Any help would be greatly appreciated!
For reference:
Computer Name: Dell Inspiron 13 7000 2-in-1
OS Version: Windows 10 Home version 10.0.17763
Drives: I have three drives (two physical); one boot drive, and one storage drive. The storage drive is split off into Windows files (C
and my downloads (D
Previous Infections: I had a crypto miner once that was removed by Microsoft's Safety Scanner (I was aware it was to be installed however I really needed the application that delivered it)
More...
- Restarting Computer
- Modifying the System Registry (added DisableAntiSpyware and set its value to 0, was not present beforehand)
- Installing, running, and uninstalling an Avast antivirus quick scan
- Running Microsoft's Safety Scanner on a quick scan (also including my secondary drive), and although I cannot remember the specific name of the virus, there was one that it "fixed" that, upon lookup, disables Windows Defender features. I assumed the problem would be fixed then, but it was not the case.
- Running Microsoft's Safety Scanner (full scan) and and SFC scan... at the same time. The Safety Scanner managed to find 20 more instances of viruses (which I was never able to view) and was searching through the last couple files (progress bar was completely filled), and the SFC scan was at around 60% when I received a BSOD. Upon its restart I received a critical issue before booting (error code 151, harddrive error)
None of these methods seemed to fix the issues as I still cannot use any of the services. I've scanned through Task Manager, nothing looks fishy and no processes are taking up a ton of resources. I attempted to check for updates (it was last check yesterday), but I received an error when trying to do so. Another thing I noticed that I thought was a bit odd was clicking on a window on the taskbar didn't bring it to the front like it normally would, not sure if it's related to this issue but it hasn't been a problem before this. I'm really stuck; I believe something infected my computer and needed to disable the Windows Defender to do so, but I just can't seem to figure out what is causing it and how to remove it. Any help would be greatly appreciated!
For reference:
Computer Name: Dell Inspiron 13 7000 2-in-1
OS Version: Windows 10 Home version 10.0.17763
Drives: I have three drives (two physical); one boot drive, and one storage drive. The storage drive is split off into Windows files (C
and my downloads (DPrevious Infections: I had a crypto miner once that was removed by Microsoft's Safety Scanner (I was aware it was to be installed however I really needed the application that delivered it)
More...