Computer infected with Trojan,Malware and Adware no icons

  • Thread starter Thread starter V.JAYASURYA
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V.JAYASURYA

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My computer has been infected with this virus

TROJAN.PHISHING.ARK!eml

Since it is lockdown in my country I am unable to use my PC. And I tried to enter my pc with the help of safe mode I am stuck at the password I have typed both my pin as well as password nothing works. Microsoft technical support is also not responding to my calls.

My PC pictures


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This is a screenshot of my computer no icons on desktop nor on the taskbar.

I have tried opening task manager but it just blinks with a white screen. Many times I have been struck with a black screen with arrow at log in.


Arrow keeps on loading when pointed towards bottom bar.


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The windows defender when my computer was working properly had located that trojan horse is there in( local c:drive) user data . I had to download my online lectures for my classes so I had installed internet download manager and one video wasn't working so I had installed Reimage Repair . This all were genuine I thought and this after using several weeks windows defender has scanned that both are virus and are in severe level. After that I installed malware bytes anti malware removal software everyday it showed PUPS (POTENTIALLY UNWANTED PROGRAMMEE)

I USED TO DELETE THEM. BUT NOW NOTHING IS WORKING I WANT TO RESTORE ALL MY FILES AND FOLDERS CAN I DO IT AFTER COMPLETE RESET . PLEASE ADVICE ME AND HELP ME SOLVE MY PROBLEM AS FAST AS POSSIBLE.

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