A
ACJBA
Guest
Hello-
My wife's computer was hacked.
BLUF: She downloaded a hacked app to do crypto currency trading. Two days later her crypto wallet was emptied.
The next day her Paypal account was hijacked and used fraudulently through Ebay.
This morning her debit card was used fraudulently.
I currently have Windows bitdefender scanning her computer. To try to identify malicious software. As she ran task manager she discovered under the Users tab an entry of "supportaccount" that is unknown to us.
I have her computer unplugged from the internet while the defender is doing its scan.
Can anyone offer any assistance with how to remove the malicious program and closed the door that was opened into her computer to preclude further damage? Thanks very much!
More...
My wife's computer was hacked.
BLUF: She downloaded a hacked app to do crypto currency trading. Two days later her crypto wallet was emptied.
The next day her Paypal account was hijacked and used fraudulently through Ebay.
This morning her debit card was used fraudulently.
I currently have Windows bitdefender scanning her computer. To try to identify malicious software. As she ran task manager she discovered under the Users tab an entry of "supportaccount" that is unknown to us.
I have her computer unplugged from the internet while the defender is doing its scan.
Can anyone offer any assistance with how to remove the malicious program and closed the door that was opened into her computer to preclude further damage? Thanks very much!
More...