I can´t install an antivirus on my Desktop (Windows 8.1)any more

  • Thread starter Thread starter DanielaKahn
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DanielaKahn

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Hello,

I need your help. On my Desktop PC Windows Defender identified the virus Hack Tool Win 32/Auto KMS.SA!MSR. I removed the vírus, also from quarantine folder and subsequent PC scans showed that the PC was clean.

But I can´t install antivirus any more, neither my usual antivirus Avast, nor Avira, nor any other one. I am able to download the antivirus but I can’t install it. I don´t have difficulty in downloading and installing other kinds of programs. I also actualized Windows and tried tocreate a restoration point several times but wasn´t successful.

My PC accuses a Hardware Error. Archives WD-20200531-2242.dmpsysdata.xml

WERInternalMetadata.xml


And I´m here in quarantine and can´t take the PC to repair.

Can anyone help me?

Thank you so much !

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