P
PROFESSOR JOHNDANIELS
Guest
The problem is : System Mechanic Pro System Shield virus engine won't initialise and System Shield real time protection cannot be enabled ( but anti virus updates can be downloaded). System Shield generates message indicating that Windows Defender must be disabled in order for System Shield to fully function. When Windows Defender disabled, System Shield virus scan cannot be initialised and real time protection cannot be enabled. Problem first noted on 14/6. Raised ticket with Iolo Customer Support on that day. To date no response other that " ticket progressing".
Remedies tried : System Mechanic Pro has been re installed and unistalled 6 times using Revo Unistaller to remove remnants. Downloaded Kaspersky Free to determine if the apparent conflict affected other anti virus programmes. It did not. Kaspersky functioned normally and overrode Windows Defender.
Windows Software etc : Windows Home 10 1909 18363.900. Latest available update for this computer KB 4497165. 2004 not yet avaiable for this computer. Processor AMD A12-9720P RADEON R7.
Many thanks for assistance in advance.
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Remedies tried : System Mechanic Pro has been re installed and unistalled 6 times using Revo Unistaller to remove remnants. Downloaded Kaspersky Free to determine if the apparent conflict affected other anti virus programmes. It did not. Kaspersky functioned normally and overrode Windows Defender.
Windows Software etc : Windows Home 10 1909 18363.900. Latest available update for this computer KB 4497165. 2004 not yet avaiable for this computer. Processor AMD A12-9720P RADEON R7.
Many thanks for assistance in advance.
More...