Windows 10 Windows 10 1909 StartMenu & Roaming Profile ( Problem when reseting passwords)

  • Thread starter Thread starter 2097
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2097

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Cant find out any information on this, But seems to be an issue that maybe not a lot of people have came across yet .


Windows 10 1909 on 600+ machines


Staff - Roaming Profiles - Profiles removed from machines at shutdown

Kids - Mandatory profiles - Profiles removed from machines at shutdown


Issue

We deploy a start menu to all users ( which they cant change) using a GPO . This works perfect upto the time a user wants to change their password ( or the 3 month expiry date comes around ).

If a Roaming users password expires They then proceed to change it as normal , This then allows them to login and the start menu looks corrupt . It looks like the GP deployed start menu has applied but near enough all icons are missing from the start menu and tiles, except some standard items like edge .

If a user with a mandatory or local profile logs on and changes their password , Start menu is fine and does not corrupt like the Roaming user.

If a roaming user logs off and reboots the machines, the start menu is correct and is fine .

If a roaming user logs onto another machine ( while still logged on another machine with a corrupt start menu ) the start menu works correctly ( after changing their password). This means it cant be profile related ? as the initial computer hasn't been logged off so the profile hasn't updated.

All the items that show up in the corrupt start menu are not located in the program data/Start menu folder

Makes me wonder if this is a permission issue after the password resets.

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