software generates pgm files that are occasionally quarantined

  • Thread starter Thread starter chetnvsw
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chetnvsw

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Hello.


I have an imaging system that generates pgm files (portable gray map). Very infrequently (1 in 10000) these files are quarantined by Windows. But, when they are quarantined it causes a processing disruption that is a headache to fix.


I have been researching the issue and I think the best solution is to save the image files in a compressed format (png or similar). Before going down this path, I want to get advice from someone with more experience.


I submitted one of the quarantined files to virustotal.com, and it was only flagged by Microsoft.

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I feel like the issue is that by coincidence some part of the binary in the pgm file resembles the binary in a known exploit (what are the odds of that??).


But why is the file only flagged by Microsoft? Is there a way to avoid this issue and maintain the pgm format (e.g., some how indicate all images coming from the camera are safe)? Will moving to a different file format for the images resolve this issue for good?


Thanks for your help!

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