T
TrishaOko
Guest
Good day, dear sirs,
Have an amazing day and special greetings from my side. Unfortunately, I'm writing to you with the major problem I've ever faced (so far).
I got an unknown virus. That's the final "diagnosis" from 21 IT specialist I've been to. This virus in impossible to be detected by any antivirus existing (we've tried 53, to be exact). I've recorded several screen videos, so it could be more clear to understand what I have problems with.
This virus is called "UAskeEmbed". Well, at least it's the way it appears in my extensions in Google Chrome. I want to tell you in advance, that all possible radical methods were taken, including reinstalling Windows 10 system again and starting everything from the scratch. This virus opens ads, porn, different games website and what not... everything by itself. It lives its own amazing life. I'm petrified for my card security, that's why I can't sign in Google account anymore.
At the beginning, the extension file name was "pked.....". I was trying to show this to you in the video. But after I deleted this folder with the help of "regedit", it appeared again under a different name! That was a shocker for me, to be honest. Now it has a different ID name. And something tells me, if I delete this folder again, it's going to reappear under a new name.
One IT specialist told me I have to delete all my documents on C and D drives. But that's impossible. The most important documents in my life are there - I've been collecting those for 15 years now. That's all about my work. I can't delete a single one, it would be impossible to find those files anywhere on the net.
Also, I used one 128GB USB drive (more likely it's infected with this stupid virus as well), when tried to save my files just in case. And one 1TB hard drive. For the same reason.
One more thing, my laptop can't do the backup. It started from the moment this virus appeared. I tried to create system image (also not working). When I do the back up, it stops at 97% and that's it. It doesn't do a thing after that. It can remain like that (at 97%) for days or even years, I'm sure, I just don't have any intention to check that.
I would sincerely appreciate your help. If there's anything you could help me with. I'm not that smart and may not know a lot of these IT thingies...but I want to save my laptop and nervous system as well.
Thank you in advance.
Best regards,
Trisha O.
More...
Have an amazing day and special greetings from my side. Unfortunately, I'm writing to you with the major problem I've ever faced (so far).
I got an unknown virus. That's the final "diagnosis" from 21 IT specialist I've been to. This virus in impossible to be detected by any antivirus existing (we've tried 53, to be exact). I've recorded several screen videos, so it could be more clear to understand what I have problems with.
This virus is called "UAskeEmbed". Well, at least it's the way it appears in my extensions in Google Chrome. I want to tell you in advance, that all possible radical methods were taken, including reinstalling Windows 10 system again and starting everything from the scratch. This virus opens ads, porn, different games website and what not... everything by itself. It lives its own amazing life. I'm petrified for my card security, that's why I can't sign in Google account anymore.
At the beginning, the extension file name was "pked.....". I was trying to show this to you in the video. But after I deleted this folder with the help of "regedit", it appeared again under a different name! That was a shocker for me, to be honest. Now it has a different ID name. And something tells me, if I delete this folder again, it's going to reappear under a new name.
One IT specialist told me I have to delete all my documents on C and D drives. But that's impossible. The most important documents in my life are there - I've been collecting those for 15 years now. That's all about my work. I can't delete a single one, it would be impossible to find those files anywhere on the net.
Also, I used one 128GB USB drive (more likely it's infected with this stupid virus as well), when tried to save my files just in case. And one 1TB hard drive. For the same reason.
One more thing, my laptop can't do the backup. It started from the moment this virus appeared. I tried to create system image (also not working). When I do the back up, it stops at 97% and that's it. It doesn't do a thing after that. It can remain like that (at 97%) for days or even years, I'm sure, I just don't have any intention to check that.
I would sincerely appreciate your help. If there's anything you could help me with. I'm not that smart and may not know a lot of these IT thingies...but I want to save my laptop and nervous system as well.
Thank you in advance.
Best regards,
Trisha O.
More...