Re: Loss of internet service.
Just out of curiosity, how many lights do you have on your modem????
Should be one for the "cable", the "pc", "data", a "test" lamp and a "power"
lamp (most cable modems have these). You should have a steady lamp on the
cable and pc lamps, a flickering lamp on the data, the test lamp will not
come on unless you power off the modem for a minute or so and then reapply
power and, of course, the power lamp should be on steady if power is getting
to the modem.
Look in your modem manual, it should tell you how to put the modem address
in your browser and make sure your computer is communicating with the
modem.....there should be set up and test procedures noted, as well.
Also, you may have lost your IP addy, have you been into ipconfig and
looked for your IP address or tried to release and renew it??? Maybe the
following sites might help if nothing above does:
http://homepage.ntlworld.com/robin.d.h.walker/cmtips/ipaddr.html
http://www.cablemodemhelp.com/
Heirloom, old and hope that helps
BTW, if, as Heather mentioned, you are using one of those power strip, surge
protectors.........no offense, but, most of them are not even worth taking
up space in your garbage. Bite the bullet and get a good backup UPS
(uninterruptable power supply, APC makes some good ones and they even cover
any damage to your system!!).
"Shane" <shanebeatson@gmail.com> wrote in message
news:%232cGKfmwHHA.3796@TK2MSFTNGP04.phx.gbl...
> Mart, he's on USB cable.
>
> Shane
>
> Mart wrote:
>> Maddogcf7 wrote :-
>>
>>> have completely hit a wall. I appreciate the responses, guys. I truly
>>> believe
>>> this is a computer issue and not modem related though.
>>
>> and I note that earlier you said that :-
>>
>>> My modem is still receiving signal, but my computer
>>> and modem will not connect.
>>
>> That 'signal' may be from your computer and not from line. Some years
>> ago, I had a th'orm spike which took out the line-side of my modem.
>> The PC reacted as though there was nothing wrong (except it wouldn't
>> connect!) all looked correct as far as the PC was concerned, but the
>> line-side had blown open-circuit.
>>
>> Presuming that you are on dial-up, to check that the modem itself
>> (not the internet!) is working, try using WinMe's Dialer. Confirm
>> that your modem is at least connecting to your local exchange and
>> dialling!!
>> Run dialer.exe (note only one L) and confirm that the modem connects
>> to your line and dials. (NB this is a dialler - NOT a call handler
>> utility). Dial your own number, give it a couple of seconds and then lift
>> your
>> telephone
>> handset and listen for the engaged signal.
>>
>> If dialling tone remains and dialer.exe does not connect, then your
>> modem has probably fried. As previously suggested, substitution is
>> the next step.
>> Mart
>>
>>
>>
>> "Maddogcf7" <Maddogcf7@discussions.microsoft.com> wrote in message
>> news:168D3330-1095-4898-B90F-26103B6515C2@microsoft.com...
>>> The computer just happened to be on when the t-storms passed
>>> through. BTW, there is a surge protector on this thing and
>>> everything works. The only thing
>>> that is amiss is my internet connection. I did reset the computer to
>>> a prior
>>> date and I've tried other things, to no avail. I am not a computer
>>> genius and
>>> have completely hit a wall. I appreciate the responses, guys. I truly
>>> believe
>>> this is a computer issue and not modem related though.
>>>
>>> "Mart" wrote:
>>>
>>>> Although I wouldn't disagree with your reply Shane, Maddogcf7 might
>>>> first wish to consider the following :-
>>>>
>>>> ASS-U-M(E)ing the th'orms didn't physically damage your modem, have
>>>> you tried running System Restore and rolling-back to 'last
>>>> Thursday'? You could also try uninstalling your modem (and associated
>>>> software) and then re-install it. The th'orms *might* have
>>>> corrupted files on your hard drive. (Try running scandisk to see if
>>>> there are any errors - if so, take stock and be careful before
>>>> attempting to 'repair' files, your data *may* be
>>>> at risk)
>>>>
>>>> Then follow Shane's advice. Good luck
>>>>
>>>> Mart
>>>>
>>>>
>>>> "Shane" <shanebeatson@gmail.com> wrote in message
>>>> news:%23kkp2FlwHHA.4588@TK2MSFTNGP05.phx.gbl...
>>>>> Try another modem. Its usually the modem. Just because it's
>>>>> receiving a signal doesn't mean it works 100%. If you can't borrow
>>>>> a modem to try on
>>>>> yours, they're pretty cheap (especially if you look in the right
>>>>> place).
>>>>>
>>>>> But, since you're not supposed to go online during a thunderstorm
>>>>> (but it
>>>>> is a chance many of us take!), if it turns out you don't bother
>>>>> with anti-surge either...well, there are no workarounds for
>>>>> knackered hardware.
>>>>> The implication of this post is you hope the modem isn't fried and
>>>>> it's just a corrupted file or the like. But if you surf in a
>>>>> thunderstorm and
>>>>> afterwards your internet connection is gone (and it isn't your
>>>>> isp), your
>>>>> modem is fried. Lightning doesn't come down the line and just
>>>>> bugger a couple of files.
>>>>>
>>>>>
>>>>> Shane
>>>>>
>>>>>
>>>>> Maddogcf7 wrote:
>>>>>> I have Charter high speed connected to my Windows ME. Last Friday
>>>>>> we had thunderstorms and I have completely lost my internet
>>>>>> service. My modem is still receiving signal, but my computer and
>>>>>> modem will not connect. Charter has tried to help, but to no
>>>>>> avail, especially since I'm using USB cable. My computer is not
>>>>>> even showing an IP address now and I'm stuck. I have to have this
>>>>>> thing going and can't presently afford a new one. Any
>>>>>> suggestions?
>
> 