lsass.exe error + Support article kb/883268 help

  • Thread starter Thread starter Jess
  • Start date Start date
J

Jess

Guest
I've been plagued by an "System Error: lsass.exe : Object Name Not Found"
message that causes my computer (WinXP Home Edition SP2) to restart in an
endless loop (3 times in 2 weeks!) and the only solution is to format the
drive and reinstall. I have just done that but am paranoid the machine will
recieve the error on the next restart.
Heres the backstory:

http://www.microsoft.com/windowsxp/...-us-ms-winxp&lang=en&cr=US&sloc=en-us&m=1&p=1

A user suggested this article:
http://support.microsoft.com/kb/883268

Now I'm currently querying the processes listed in the article and am unsure
whether to correct them or not. I am doing this in full windows mode (there
are XP updates waiting for a restart & if the error occurs I cannot access
Safe Mode either so its now or never!).

Here is a summary of each query:

HTTPFilter
Type :20 WIN32_SHARE_PROCESS
STATE :1 STOPPED <NOT STOPPABLE, NOT PAUSABLE, IGNORES SHUTDOWN>
WIN32_EXIT_CODE: 1077 <0X435>
SERVICE EXIT CODE :0 <0X0>
CHECKPOINT :0X0
WAIT_HINT :0X0

Sc query KDC
OpenService FAILED 1060:
The specified service does not exist as a n installed service.

NetLogon
20 WIN32_SHARE_PROCESS
1 STOPPED <NOT_STOPPABLE, NOT PAUSABLE, IGNORES_SHUTDOWN>
1077 <0x435>
0 <0x0>
0x0
0x0

NTLMssp
20 WIN32_SHARE_PROCESS
1 STOPPED <NOT_STOPPABLE, NOT PAUSABLE, IGNORES SHUTDOWN>
1077 <0X435>
0 <0x0>
0x0
0x0

PolicyAgent
20 WIN32_SHARE_PROCESS
4 RUNNING <STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN>
0 <0x0>
0 <0x0>
0x0
0x0

ProtectedStorage <interactive>
120 WIN32_SHARE_PROCESS
4 RUNNING <STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN>
(All Vaues for WIN32 EXIT CODE, SERVICE EXIT CODE, CHECKPOINT & WAIT_HINT
are the same for the next few processes:
0 <0x0>
0 <0x0>
0x0
0x0

SamSs
20 WIN32_SHARE_PROCESS
4 RUNNING <NOT_STOPPABLE, NOT_PAUSABL, IGNORESSHUTDOWN>

EventLog
20 WIN32_SHARE_PROCESS
4 RUNNING <NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN>

PlugPlay
20 WIN32_SHARE_PROCESS
4 RUNNING <NOT_STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN

_____________________

There we go! Should I correct these values to the guidline recommended in
the support article? Should they all read
(STOPPABLE,PAUSABLE,IGNORES_SHUTDOWN)?

I'd appreciate any help as I want to prevent this lsass.exe error occurring
again (to the best of my ability anyway). As I've mentioned in my previous
post all spyware scanners, Antivirus etc are uptodate/firewalled etc. I've
run Chkdsk/r before as well and the harddisk seems fine. No other errors take
place - the machine works fine.

Any other details I could provide?

many thanks in advance
Jess
 
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