Cannon MP600 - Scanner problems

[bwilliamp]

I bought this all in one the other day and the printer works without problems.
Having problems with the scanner though.
When I turn it on I get

Cannot install this hardware
An error occurred during the installation of the device
The required section was not found in the INF.

I've tried using different ports & cables and re-installing

One weird thing I've now found out is that when I goto the scanners & camera
section in control panel, when I select "Add Device" nothing happens.

Anyone out there have a clue?

Thank you

 

[Bob I]

Re: Cannon MP600 - Scanner problems

The installation of these "AIO" devices typically require that the Setup
disk is run BEFORE the PC ever sees the the device on the end of the
cable. I suggest you uninstall it in Device Manager, UNplug it from the
PC, and then follow the manufacturers installation instructions step by
step.

bwilliamp wrote:

> I bought this all in one the other day and the printer works without problems.
> Having problems with the scanner though.
> When I turn it on I get
>
> Cannot install this hardware
> An error occurred during the installation of the device
> The required section was not found in the INF.
>
> I've tried using different ports & cables and re-installing
>
> One weird thing I've now found out is that when I goto the scanners & camera
> section in control panel, when I select "Add Device" nothing happens.
>
> Anyone out there have a clue?
>
> Thank you

 

[bwilliamp]

Re: Cannon MP600 - Scanner problems

Thx for the reply Bob.

I've done everything and I now think it's my installation of XP. I hooked a
new digital camera up and it won't recognize. Still won't allow me to Add new
device under scanners & camera.

I don't wanna re-install XP.
Anyone else have a clue?

Thank you


"Bob I" wrote:

> The installation of these "AIO" devices typically require that the Setup
> disk is run BEFORE the PC ever sees the the device on the end of the
> cable. I suggest you uninstall it in Device Manager, UNplug it from the
> PC, and then follow the manufacturers installation instructions step by
> step.
>
> bwilliamp wrote:
>
> > I bought this all in one the other day and the printer works without problems.
> > Having problems with the scanner though.
> > When I turn it on I get
> >
> > Cannot install this hardware
> > An error occurred during the installation of the device
> > The required section was not found in the INF.
> >
> > I've tried using different ports & cables and re-installing
> >
> > One weird thing I've now found out is that when I goto the scanners & camera
> > section in control panel, when I select "Add Device" nothing happens.
> >
> > Anyone out there have a clue?
> >
> > Thank you
>
>

 

[Bob I]

Re: Cannon MP600 - Scanner problems

Try a Repair install first?
http://michaelstevenstech.com/XPrepairinstall.htm

bwilliamp wrote:
> Thx for the reply Bob.
>
> I've done everything and I now think it's my installation of XP. I hooked a
> new digital camera up and it won't recognize. Still won't allow me to Add new
> device under scanners & camera.
>
> I don't wanna re-install XP.
> Anyone else have a clue?
>
> Thank you
>
>
> "Bob I" wrote:
>
>
>>The installation of these "AIO" devices typically require that the Setup
>>disk is run BEFORE the PC ever sees the the device on the end of the
>>cable. I suggest you uninstall it in Device Manager, UNplug it from the
>>PC, and then follow the manufacturers installation instructions step by
>>step.
>>
>>bwilliamp wrote:
>>
>>
>>>I bought this all in one the other day and the printer works without problems.
>>>Having problems with the scanner though.
>>>When I turn it on I get
>>>
>>>Cannot install this hardware
>>>An error occurred during the installation of the device
>>>The required section was not found in the INF.
>>>
>>>I've tried using different ports & cables and re-installing
>>>
>>>One weird thing I've now found out is that when I goto the scanners & camera
>>>section in control panel, when I select "Add Device" nothing happens.
>>>
>>>Anyone out there have a clue?
>>>
>>>Thank you
>>
>>