Comcast says it’s ‘bothered’ that its customer service is terrible

  • Thread starter Thread starter Brad Reed
  • Start date Start date
B

Brad Reed

Guest

During a Senate hearing on the Comcast-Time Warner Cable merger Wednesday, Comcast executive vice president David Cohen finally addressed what multiple customer satisfaction surveys have said over and over and over and over and over again: Comcast and Time Warner Cable both have terrible customer service. The Washington Post reports that Cohen said Wednesday that "it bothers us we have so much trouble delivering high quality of service to customers on a regular basis" and that "sometimes, we need a kick in the butt."

Continue reading...

e792df4f552a06c732a33927daba8228._.gif

Via BRG - Boy Genius Report
 

Similar threads

C
Verizon is finally putting its terrible streaming service out to pasture
Replies
0
Views
102
Chris Mills
C
B
The most epic Comcast service disaster ever
Replies
0
Views
117
Brad Reed
B
B
Epic achievement: Comcast generates more FCC complaints than AT&T, Verizon and TWC combined
Replies
0
Views
194
Brad Reed
B
B
Time Warner Cable vows to stop behaving like Time Warner Cable
Replies
0
Views
144
Brad Reed
B
B
Comcast says it’s been working too hard on being ‘innovative’ to deliver good customer service
Replies
0
Views
207
Brad Reed
B
Back
Top