John Legere responds to the FTC’s complaint

[Justin Herrick]

John Legere is not happy that the Federal Trade Commission handed T-Mobile a complaint regarding customers being wrongly charged on their bills. The charge in question has to do with some sort of premium text messages. Legere, the leading man at T-Mobile, has stepped forward to defend his company. Legere goes all the way back to last year in saying that T-Mobile no longer charges customers for those kind of messages and refunds customers when they are impacted by services they do not use.

The T-Mobile CEO then took to Twitter to send a message. The FTC offered a settlement from the FTC and T-Mobile declined, but Legere calls this false. If this was the case, Legere says he would have settled to avoid any problems. Now Legere is telling the FTC to “watch the DC circus that follows! Enjoy.”

Hit the break for Legere’s entire statement.

We have seen the complaint filed today by the FTC and find it to be unfounded and without merit. In fact T-Mobile stopped billing for these Premium SMS services last year and launched a proactive program to provide full refunds for any customer that feels that they were charged for something they did not want. T-Mobile is fighting harder than any of the carriers to change the way the wireless industry operates and we are disappointed that the FTC has chosen to file this action against the most pro-consumer company in the industry rather than the real bad actors.

As the Un-carrier, we believe that customers should only pay for what they want and what they sign up for. We exited this business late last year, and announced an aggressive program to take care of customers and we are disappointed that the FTC has instead chosen to file this sensationalized legal action. We are the first to take action for the consumer and I am calling for the entire industry to do the same.

This is about doing what is right for consumers and we put in place procedures to protect our customers from unauthorized charges. Unfortunately, not all of these third party providers acted responsibly—an issue the entire industry faced. We believe those providers should be held accountable, and the FTC’s lawsuit seeking to hold T-Mobile responsible for their acts is not only factually and legally unfounded, but also misdirected.

– John Legere, CEO of T-Mobile USA
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Source: T-Mobile, @JohnLegere (1) (2)


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