Losing user workstation profiles

  • Thread starter Thread starter mattspero@gmail.com
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mattspero@gmail.com

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We seem to be encountering an issue with a few of our clients where a
user will log on to a Windows 2000 or Windows XP workstation and their
workstation profile will be recreated. When reviewing the C:\Documents
and Settings folder the user profiles will be as such:

C:\Documents and Settings\USER <--- Original user
profile
C:\Documents and Settings\USER.DOMAIN <--- User profile after
profile is lost

Now, in every case, it is an Active Directory user account on Windows
Server 2003. We've tried installing the registry hive cleanup service
on Microsoft's recommendation to no avail. Also, we haven't been able
to trace any event log entries to the cause.

The resolution is simply to log on to the workstation as the domain
administrator and rename the profile folder:

C:\Documents and Settings\USER.DOMAIN
C:\Documents and Settings\USER.DOMAIN.OLD

After the user logs back in, everything loads correctly.

If anyone has experienced this or can shed any light on the subject,
it would be greatly appreciated!

Thanks!
Matt
 
Re: Losing user workstation profiles

Hello,

you may use User Profile Hive Cleanup Service:
http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en


--
Cordialement,
Mathieu CHATEAU
http://lordoftheping.blogspot.com


<mattspero@gmail.com> wrote in message
news:1188581597.567772.99590@i38g2000prf.googlegroups.com...
> We seem to be encountering an issue with a few of our clients where a
> user will log on to a Windows 2000 or Windows XP workstation and their
> workstation profile will be recreated. When reviewing the C:\Documents
> and Settings folder the user profiles will be as such:
>
> C:\Documents and Settings\USER <--- Original user
> profile
> C:\Documents and Settings\USER.DOMAIN <--- User profile after
> profile is lost
>
> Now, in every case, it is an Active Directory user account on Windows
> Server 2003. We've tried installing the registry hive cleanup service
> on Microsoft's recommendation to no avail. Also, we haven't been able
> to trace any event log entries to the cause.
>
> The resolution is simply to log on to the workstation as the domain
> administrator and rename the profile folder:
>
> C:\Documents and Settings\USER.DOMAIN
> C:\Documents and Settings\USER.DOMAIN.OLD
>
> After the user logs back in, everything loads correctly.
>
> If anyone has experienced this or can shed any light on the subject,
> it would be greatly appreciated!
>
> Thanks!
> Matt
>
 
Re: Losing user workstation profiles

On Aug 31, 10:47 am, "Mathieu CHATEAU" <gollum...@free.fr> wrote:
> Hello,
>
> you may use User Profile Hive Cleanup Service:http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-891...
>
> --
> Cordialement,
> Mathieu CHATEAUhttp://lordoftheping.blogspot.com
>
> <mattsp...@gmail.com> wrote in message
>
> news:1188581597.567772.99590@i38g2000prf.googlegroups.com...
>
>
>
> > We seem to be encountering an issue with a few of our clients where a
> > user will log on to a Windows 2000 or Windows XP workstation and their
> > workstation profile will be recreated. When reviewing the C:\Documents
> > and Settings folder the user profiles will be as such:
>
> > C:\Documents and Settings\USER <--- Original user
> > profile
> > C:\Documents and Settings\USER.DOMAIN <--- User profile after
> > profile is lost
>
> > Now, in every case, it is an Active Directory user account on Windows
> > Server 2003. We've tried installing the registry hive cleanup service
> > on Microsoft's recommendation to no avail. Also, we haven't been able
> > to trace any event log entries to the cause.
>
> > The resolution is simply to log on to the workstation as the domain
> > administrator and rename the profile folder:
>
> > C:\Documents and Settings\USER.DOMAIN
> > C:\Documents and Settings\USER.DOMAIN.OLD
>
> > After the user logs back in, everything loads correctly.
>
> > If anyone has experienced this or can shed any light on the subject,
> > it would be greatly appreciated!
>
> > Thanks!
> > Matt- Hide quoted text -
>
> - Show quoted text -

Thanks for your reply! It is much appreciated; however, we have tried
this on recommendation of Microsoft and are still having the same
issue. We installed this service on 20 workstations, of which 4 or
five are continuing to experience the issue.
 
Re: Losing user workstation profiles

On Aug 31, 10:47 am, "Mathieu CHATEAU" <gollum...@free.fr> wrote:
> Hello,
>
> you may use User Profile Hive Cleanup Service:http://www.microsoft.com/downloads/details.aspx?FamilyID=1B286E6D-891...
>
> --
> Cordialement,
> Mathieu CHATEAUhttp://lordoftheping.blogspot.com
>
> <mattsp...@gmail.com> wrote in message
>
> news:1188581597.567772.99590@i38g2000prf.googlegroups.com...
>
>
>
> > We seem to be encountering an issue with a few of our clients where a
> > user will log on to a Windows 2000 or Windows XP workstation and their
> > workstation profile will be recreated. When reviewing the C:\Documents
> > and Settings folder the user profiles will be as such:
>
> > C:\Documents and Settings\USER <--- Original user
> > profile
> > C:\Documents and Settings\USER.DOMAIN <--- User profile after
> > profile is lost
>
> > Now, in every case, it is an Active Directory user account on Windows
> > Server 2003. We've tried installing the registry hive cleanup service
> > on Microsoft's recommendation to no avail. Also, we haven't been able
> > to trace any event log entries to the cause.
>
> > The resolution is simply to log on to the workstation as the domain
> > administrator and rename the profile folder:
>
> > C:\Documents and Settings\USER.DOMAIN
> > C:\Documents and Settings\USER.DOMAIN.OLD
>
> > After the user logs back in, everything loads correctly.
>
> > If anyone has experienced this or can shed any light on the subject,
> > it would be greatly appreciated!
>
> > Thanks!
> > Matt- Hide quoted text -
>
> - Show quoted text -

Thanks for your reply! It is much appreciated; however, we have tried
this on recommendation of Microsoft and are still having the same
issue. We installed this service on 20 workstations, of which 4 or
five are continuing to experience the issue.
 
Re: Losing user workstation profiles

This is normal and expected behavior. On a newly-joined-to-the-domain PC if
you logon to the pc first, then to the domain you would end up with two
profiles.
%username%
and
%username%.%userdomain%
Else if you logon to the domain first, then to the pc you would end up with
%username%
and
%username%.%computername%

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

<mattspero@gmail.com> wrote:
> We seem to be encountering an issue with a few of our clients where a
> user will log on to a Windows 2000 or Windows XP workstation and their
> workstation profile will be recreated. When reviewing the C:\Documents
> and Settings folder the user profiles will be as such:
>
> C:\Documents and Settings\USER <--- Original user
> profile
> C:\Documents and Settings\USER.DOMAIN <--- User profile after
> profile is lost
>
> Now, in every case, it is an Active Directory user account on Windows
> Server 2003. We've tried installing the registry hive cleanup service
> on Microsoft's recommendation to no avail. Also, we haven't been able
> to trace any event log entries to the cause.
>
> The resolution is simply to log on to the workstation as the domain
> administrator and rename the profile folder:
>
> C:\Documents and Settings\USER.DOMAIN
> C:\Documents and Settings\USER.DOMAIN.OLD
>
> After the user logs back in, everything loads correctly.
>
> If anyone has experienced this or can shed any light on the subject,
> it would be greatly appreciated!
>
> Thanks!
> Matt
>
 
Re: Losing user workstation profiles

Hey Dave!

Thanks for the reply!

I am aware that this is the normal expected behavior, however, this is
randomly happening to workstations that have been joined to the domain
for years or months... when the user logs in, the workstation creates
a new profile as if the user had never logged into the domain
before...

On Sep 1, 9:35 am, "Dave Patrick" <DSPatr...@nospam.gmail.com> wrote:
> This is normal and expected behavior. On a newly-joined-to-the-domain PC if
> you logon to the pc first, then to the domain you would end up with two
> profiles.
> %username%
> and
> %username%.%userdomain%
> Else if you logon to the domain first, then to the pc you would end up with
> %username%
> and
> %username%.%computername%
>
> --
>
> Regards,
>
> Dave Patrick ....Please no email replies - reply in newsgroup.
> Microsoft Certified Professional
> Microsoft MVP [Windows]http://www.microsoft.com/protect
>
>
>
> <mattsp...@gmail.com> wrote:
> > We seem to be encountering an issue with a few of our clients where a
> > user will log on to a Windows 2000 or Windows XP workstation and their
> > workstation profile will be recreated. When reviewing the C:\Documents
> > and Settings folder the user profiles will be as such:
>
> > C:\Documents and Settings\USER <--- Original user
> > profile
> > C:\Documents and Settings\USER.DOMAIN <--- User profile after
> > profile is lost
>
> > Now, in every case, it is an Active Directory user account on Windows
> > Server 2003. We've tried installing the registry hive cleanup service
> > on Microsoft's recommendation to no avail. Also, we haven't been able
> > to trace any event log entries to the cause.
>
> > The resolution is simply to log on to the workstation as the domain
> > administrator and rename the profile folder:
>
> > C:\Documents and Settings\USER.DOMAIN
> > C:\Documents and Settings\USER.DOMAIN.OLD
>
> > After the user logs back in, everything loads correctly.
>
> > If anyone has experienced this or can shed any light on the subject,
> > it would be greatly appreciated!
>
> > Thanks!
> > Matt- Hide quoted text -
>
> - Show quoted text -
 
Re: Losing user workstation profiles

The other possibility is profile corruption.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

"oblivion78" wrote:
> Hey Dave!
>
> Thanks for the reply!
>
> I am aware that this is the normal expected behavior, however, this is
> randomly happening to workstations that have been joined to the domain
> for years or months... when the user logs in, the workstation creates
> a new profile as if the user had never logged into the domain
> before...
 
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