P
Peter Holden
Guest
With the acquisition of EE by telecoms company, BT, being given the go-ahead by regulators, and Three UK in the process of acquiring O2, Vodafone UK needs to offer something unique to stay relevant. To that end, Vodafone UK has announced that it will offer a 30-day Network Guarantee to new and upgrading customers whereby they can choose to stay or leave after 30 days, with no strings attached.
Basically, the 30-day Network Guarantee will allow new and upgrading customers to test Vodafone’s network, giving them the option of leaving if the network doesn’t perform as required. I can imagine this coming in useful if consumers discover that they don’t have signal at work or at home, or perhaps they can only get 2G reception and not 4G.
So what are the terms for returning a device and cancelling the contract as per the 30-day Network Guarantee? Well, if you are returning a device it needs to be undamaged, be in its original packaging with all the accessories that came with it. If you received any freebies or discounted promotional items as part of the contract, these need to be returned as well.
Finally, you must provide Vodafone with proof of purchase, typically a receipt, to continue with the return process. As you might expect, once signed up, you have 30-days to decide if you want to stay with Vodafone or not. If you decide to cancel the contract, you then have 14-days to return any devices that came as part of the contract to Vodafone.
If the device being returned has sustained damage, Vodafone has reserved the right to either deduct an amount from the refund or to apply a charge to the account. Similarly, if the user has accessed premium services, or incurred out-of-bundle expenses before cancelling the contracts, the relevant charges will be applied to the bill. Just because there’s a 30-day cancellation period, it doesn’t mean that everything is free.
The 30-Day Network Guarantee applies to new and upgrading customers, whether it’s for personal or business use and it includes both Pay Monthly and Pay As You Go bundles, in-store and on-line.
Press Release:
VODAFONE UK LEADS TELECOMS INDUSTRY IN OFFERING 30 DAY NETWORK GUARANTEE FOR CUSTOMERS
11th April 2016
Choosing a new network provider can be complicated – it’s a combination of a strong network with great coverage and impressive speeds with a cost that doesn’t break the bank each month. We know it’s a big decision to agree to any commitment lasting 12 months or more – so from today we’re introducing the Vodafone 30 Day Network Guarantee which gives new and upgrading customers the freedom to experience the strength and quality of our Network before they fully commit.
It’s a mark of confidence in our network and services – in which we’ve invested more than £2 billion since 2014. We’ve spent over £200 million in London during 2014 and 2015 to provide 99% 4G population coverage and our coverage is now unbeatable in 40 large towns and cities across the UK. We want every customer to feel they have made the right decision, so before they fully commit they can try out their new purchase and really put our network to the test. We’re confident that after 30 days they’ll know they’ve made the right choice.
Jeroen Hoencamp, CEO, Vodafone UK said “This industry first guarantee, for all new and upgrading mobile customers, truly puts the needs of our customers at the heart of our business. We’ve invested heavily in our network and services over the past few years so we’re now giving our customers the freedom to really test the strength and speed of our network across the UK and, if they’re not totally happy, they can come back to us within 30 days and we’ll cancel their agreement – no questions asked.”
The guarantee applies to all new and upgrading Pay monthly and Pay as you go bundles purchased through Vodafone direct channels, such as our 500 retail outlets, online shop and over the phone, so customers have the reassurance that if it’s not for them, they can return it to us, no questions asked.
More information on the Network Guarantee is available here:www.vodafone.co.uk/30daynetworkguarantee
11th April 2016
- Vodafone 30 Day Network Guarantee gives all new and upgrading mobile customers 30 days to try us, love us or leave us – with no strings attached
- The guarantee applies to consumers and small businesses buying any of Vodafone’s bundles or devices
- The commitment leads the industry and goes far beyond a customer’s statutory rights
Choosing a new network provider can be complicated – it’s a combination of a strong network with great coverage and impressive speeds with a cost that doesn’t break the bank each month. We know it’s a big decision to agree to any commitment lasting 12 months or more – so from today we’re introducing the Vodafone 30 Day Network Guarantee which gives new and upgrading customers the freedom to experience the strength and quality of our Network before they fully commit.
It’s a mark of confidence in our network and services – in which we’ve invested more than £2 billion since 2014. We’ve spent over £200 million in London during 2014 and 2015 to provide 99% 4G population coverage and our coverage is now unbeatable in 40 large towns and cities across the UK. We want every customer to feel they have made the right decision, so before they fully commit they can try out their new purchase and really put our network to the test. We’re confident that after 30 days they’ll know they’ve made the right choice.
Jeroen Hoencamp, CEO, Vodafone UK said “This industry first guarantee, for all new and upgrading mobile customers, truly puts the needs of our customers at the heart of our business. We’ve invested heavily in our network and services over the past few years so we’re now giving our customers the freedom to really test the strength and speed of our network across the UK and, if they’re not totally happy, they can come back to us within 30 days and we’ll cancel their agreement – no questions asked.”
The guarantee applies to all new and upgrading Pay monthly and Pay as you go bundles purchased through Vodafone direct channels, such as our 500 retail outlets, online shop and over the phone, so customers have the reassurance that if it’s not for them, they can return it to us, no questions asked.
More information on the Network Guarantee is available here:www.vodafone.co.uk/30daynetworkguarantee
Come comment on this article: Vodafone UK’s 30-Day Network Guarantee allows you to cancel the contract with no strings attached
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