windows 2003 Ent SP1 Server Crash Issues

[Will Owens]

Once in every 2 weeks one of our server crashes with the following errors,

Timeout (30000 milliseconds) waiting for a transaction response from the
ShellHWDetection service

The issue is intermittent therefore very hard to analyze any trends.

We have disabled all 3rd party applications but the issue still persists.

It keeps on login every 2 secs; we have run hardware diagnostics, update all
drivers and firmware but no good so far, I have searched the internet, many
people have posted the same issue but no resolutions for this,
The only thing which I can find on Microsoft website is about Xp [Sysprep]
which is irrelevant in this case.

When the problem happens, the only way to recover is to restart the server

I am pasting a list of all patches done so far on the server and the current
configuration, however no recent changes have been made.



It’s a dell 2950, below is some more information about the server:

OS Name Microsoft(R) Windows(R) Server 2003, Enterprise Edition
Version 5.2.3790 Service Pack 1 Build 3790
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name WMSQL1
System Manufacturer Dell Inc.
System Model PowerEdge 2950
System Type X86-based PC
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
Processor x86 Family 15 Model 6 Stepping 4 GenuineIntel ~3193 Mhz
BIOS Version/Date Dell Inc. 1.3.7, 3/26/2007
SMBIOS Version 2.4
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale Ireland
Hardware Abstraction Layer Version = "5.2.3790.1830
(srv03_sp1_rtm.050324-1447)"

User Name Not Available
Time Zone GMT Daylight Time
Total Physical Memory 8,190.98 MB
Available Physical Memory 3.39 GB
Total Virtual Memory 827.68 MB
Available Virtual Memory 434.59 MB
Page File Space 9.00 GB
Page File C:\pagefile.sys


The exact Error is :
Error Service Control Manager 7011
Timeout (30000 milliseconds) waiting for a transaction response from the
ShellHWDetection service.

Apps and Patches Installed:






ATI Display Driver 8.19.4-051206a-031438C-Dell
Dell OpenManage Server Administrator 5.0.0
Dell System E-Support Tool
EMC PowerPath 4.5.0 (32bit) 4.5.0
EMC PowerPath 4.5.0 eFix1 (32bit) 4.5.0
Hotfix for Windows Server 2003 (KB903081) 1
Intel(R) PRO Network Connections Drivers
MSXML 4.0 SP2 (KB927978) 4.20.9841. 0
MSXML 4.0 SP2 (KB936181) 4.20.9848. 0
Microsoft Office XP Professional with FrontPage 10.0.2627.01
Microsoft SOAP Toolkit 2.0 SP2 623.1
Navisphere Agent
Navisphere CLI
PoolMon Log Creator 1.0.3
PowerChute Network Shutdown
Remote Administration Tools 5.2.3790.0
SANsurfer FC HBA Manager V2.0.30 1.0.0.0
SMS Advanced Client
2.50.4160.2000
SQLXML 3.0 8.0.1915.0
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Server 2003 (KB893756) 1
Security Update for Windows Server 2003 (KB896358) 20050421.234609
Security Update for Windows Server 2003 (KB896424) 1
Security Update for Windows Server 2003 (KB896428) 1
Security Update for Windows Server 2003 (KB899587) 1
Security Update for Windows Server 2003 (KB899588) 1
Security Update for Windows Server 2003 (KB899589) 1
Security Update for Windows Server 2003 (KB899591) 1
Security Update for Windows Server 2003 (KB900725) 1
Security Update for Windows Server 2003 (KB901017) 1
Security Update for Windows Server 2003 (KB901214) 1
Security Update for Windows Server 2003 (KB902400) 1
Security Update for Windows Server 2003 (KB904706) 2
Security Update for Windows Server 2003 (KB905414) 1
Security Update for Windows Server 2003 (KB908519) 1
Security Update for Windows Server 2003 (KB911562) 1
Security Update for Windows Server 2003 (KB911927) 1
Security Update for Windows Server 2003 (KB912919) 1
Security Update for Windows Server 2003 (KB914388) 1
Security Update for Windows Server 2003 (KB914389) 1
Security Update for Windows Server 2003 (KB917344) 1
Security Update for Windows Server 2003 (KB917422) 1
Security Update for Windows Server 2003 (KB917537) 1
Security Update for Windows Server 2003 (KB917734) 1
Security Update for Windows Server 2003 (KB917953) 1
Security Update for Windows Server 2003 (KB918118) 1
Security Update for Windows Server 2003 (KB918439) 1
Security Update for Windows Server 2003 (KB920213) 1
Security Update for Windows Server 2003 (KB920670) 1
Security Update for Windows Server 2003 (KB920683) 1
Security Update for Windows Server 2003 (KB920685) 1
Security Update for Windows Server 2003 (KB921398) 1
Security Update for Windows Server 2003 (KB921503) 1
Security Update for Windows Server 2003 (KB921883) 2
Security Update for Windows Server 2003 (KB922616) 1
Security Update for Windows Server 2003 (KB922819) 1
Security Update for Windows Server 2003 (KB923191) 1
Security Update for Windows Server 2003 (KB923414) 1
Security Update for Windows Server 2003 (KB923689) 1
Security Update for Windows Server 2003 (KB923694) 1
Security Update for Windows Server 2003 (KB923980) 1
Security Update for Windows Server 2003 (KB924191) 1
Security Update for Windows Server 2003 (KB924496) 1
Security Update for Windows Server 2003 (KB924667) 1
Security Update for Windows Server 2003 (KB925454) 1
Security Update for Windows Server 2003 (KB925902) 1
Security Update for Windows Server 2003 (KB926122) 1
Security Update for Windows Server 2003 (KB926247) 1
Security Update for Windows Server 2003 (KB926436) 1
Security Update for Windows Server 2003 (KB928090) 1
Security Update for Windows Server 2003 (KB928255) 1
Security Update for Windows Server 2003 (KB928843) 1
Security Update for Windows Server 2003 (KB929123) 1
Security Update for Windows Server 2003 (KB929969) 1
Security Update for Windows Server 2003 (KB930178) 1
Security Update for Windows Server 2003 (KB931768) 1
Security Update for Windows Server 2003 (KB931784) 1
Security Update for Windows Server 2003 (KB932168) 1
Security Update for Windows Server 2003 (KB933566) 1
Security Update for Windows Server 2003 (KB933854) 1
Security Update for Windows Server 2003 (KB935839) 1
Security Update for Windows Server 2003 (KB935840) 1
Security Update for Windows Server 2003 (KB936021) 1
Security Update for Windows Server 2003 (KB936782) 1
Security Update for Windows Server 2003 (KB937143) 1
Security Update for Windows Server 2003 (KB938127) 1
Security Update for Windows Server 2003 (KB938829) 1
Symantec Backup Exec Remote Agent for Windows Servers 10.1.5629
Trend Micro OfficeScan Client
Update for Windows Server 2003 (KB898715) 20050502.084329


I can post Mps if required.

thanks for your help.

 

[net_admin]

RE: windows 2003 Ent SP1 Server Crash Issues

I believe you have already searched google for that, correct?

I found some comments here:
http://www.eventid.net/display.asp?eventid=7011&eventno=110&source=Service Control Manager&phase=1


--
NetAdmin <São Paulo, BR>
"Das ist nicht mein bier... arschloch."