Windows Explorer always crashes

  • Thread starter Thread starter Jack Spratt
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Jack Spratt

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I have 40 users who RDP into Windows Server2003. They are all controlled by a
group policy so they have limited access. They do have access to use Windows
Explore but shortly after opening it they get an error message that it has
failed and needs to close. Any idea if there is a patch out there for this or
is there something in the Group Policy I need to work with?

When I restart the server I end up getting a large number of prompts asking
me if I want to submit each of these incidents to Microsoft.

Thanks.
 
Re: Windows Explorer always crashes

Hello Jack,

Check your event viewer for errors and post them here.

Best regards

Meinolf Weber
Disclaimer: This posting is provided "AS IS" with no warranties, and confers
no rights.

> I have 40 users who RDP into Windows Server2003. They are all
> controlled by a group policy so they have limited access. They do have
> access to use Windows Explore but shortly after opening it they get an
> error message that it has failed and needs to close. Any idea if there
> is a patch out there for this or is there something in the Group
> Policy I need to work with?
>
> When I restart the server I end up getting a large number of prompts
> asking me if I want to submit each of these incidents to Microsoft.
>
> Thanks.
>
 
Re: Windows Explorer always crashes

Thanks. The error is:

Faulting application explorer.exe, version 6.0.3790.3959, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379.


"Meinolf Weber" wrote:

> Hello Jack,
>
> Check your event viewer for errors and post them here.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
>
> > I have 40 users who RDP into Windows Server2003. They are all
> > controlled by a group policy so they have limited access. They do have
> > access to use Windows Explore but shortly after opening it they get an
> > error message that it has failed and needs to close. Any idea if there
> > is a patch out there for this or is there something in the Group
> > Policy I need to work with?
> >
> > When I restart the server I end up getting a large number of prompts
> > asking me if I want to submit each of these incidents to Microsoft.
> >
> > Thanks.
> >
>
>
>
 
Re: Windows Explorer always crashes

The Windows Explorer may conflict with another application. Try to clean boot to test it. These links may help,

Faulting application explorer.exe faulting module ntdll.dll
http://www.chicagotech.net/netforums/viewtopic.php?p=2553#2553

How to run Windows OS with a clean ...With MSCONFIG, you also can configure a clean boot to disable common startup ... To perform a clean boot, please follow these steps: 1) Run MSCONFIG.EXE. ...
www.chicagotech.net/netforums/viewtopic.php?t=57


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
"Jack Spratt" <JackSpratt@discussions.microsoft.com> wrote in message news:AFD6252F-1981-44DE-A8DF-5E66B739F1FF@microsoft.com...
Thanks. The error is:

Faulting application explorer.exe, version 6.0.3790.3959, faulting module
ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379.


"Meinolf Weber" wrote:

> Hello Jack,
>
> Check your event viewer for errors and post them here.
>
> Best regards
>
> Meinolf Weber
> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
> no rights.
>
> > I have 40 users who RDP into Windows Server2003. They are all
> > controlled by a group policy so they have limited access. They do have
> > access to use Windows Explore but shortly after opening it they get an
> > error message that it has failed and needs to close. Any idea if there
> > is a patch out there for this or is there something in the Group
> > Policy I need to work with?
> >
> > When I restart the server I end up getting a large number of prompts
> > asking me if I want to submit each of these incidents to Microsoft.
> >
> > Thanks.
> >
>
>
>
 
Re: Windows Explorer always crashes

And you left off the last few words after the fault address which would say ***memory cannot be read** This can signify 2 scenarios.

(1) Conflict as Robert posted
(2) Malware infection which is more likely with that error.

See if this error when it shows if it has different numbers after the fault address (changes each time). Then you will have a better idea

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Jack Spratt" <JackSpratt@discussions.microsoft.com> wrote in message news:AFD6252F-1981-44DE-A8DF-5E66B739F1FF@microsoft.com...
> Thanks. The error is:
>
> Faulting application explorer.exe, version 6.0.3790.3959, faulting module
> ntdll.dll, version 5.2.3790.3959, fault address 0x0001a379.
>
>
> "Meinolf Weber" wrote:
>
>> Hello Jack,
>>
>> Check your event viewer for errors and post them here.
>>
>> Best regards
>>
>> Meinolf Weber
>> Disclaimer: This posting is provided "AS IS" with no warranties, and confers
>> no rights.
>>
>> > I have 40 users who RDP into Windows Server2003. They are all
>> > controlled by a group policy so they have limited access. They do have
>> > access to use Windows Explore but shortly after opening it they get an
>> > error message that it has failed and needs to close. Any idea if there
>> > is a patch out there for this or is there something in the Group
>> > Policy I need to work with?
>> >
>> > When I restart the server I end up getting a large number of prompts
>> > asking me if I want to submit each of these incidents to Microsoft.
>> >
>> > Thanks.
>> >
>>
>>
>>
 
RE: Windows Explorer always crashes

That could be a profile issue.
Does it happen with new users too? How about the local administrator?

--
NetAdmin <São Paulo, BR>
"Das ist nicht mein bier... arschloch."
 
RE: Windows Explorer always crashes

This happens with all users who don't have admin privileges, as far as I'm
aware. Not everyone uses windows explorer.


"net_admin" wrote:

> That could be a profile issue.
> Does it happen with new users too? How about the local administrator?
>
> --
> NetAdmin <São Paulo, BR>
> "Das ist nicht mein bier... arschloch."
 
RE: Windows Explorer always crashes

Thanks for the responses. I'm hoping it's not malware as I run McAfee on the
server and scan the server every couple of weeks with bitdefender to catch
anything that may have gotten through. I will try these suggestions when the
users are not on the server, which means on a weekend.

Thanks again.

"Jack Spratt" wrote:

> I have 40 users who RDP into Windows Server2003. They are all controlled by a
> group policy so they have limited access. They do have access to use Windows
> Explore but shortly after opening it they get an error message that it has
> failed and needs to close. Any idea if there is a patch out there for this or
> is there something in the Group Policy I need to work with?
>
> When I restart the server I end up getting a large number of prompts asking
> me if I want to submit each of these incidents to Microsoft.
>
> Thanks.
 
RE: Windows Explorer always crashes

Try copying the profile of a user that works fine. Just to check.


--
NetAdmin <São Paulo, BR>
"Das ist nicht mein bier... arschloch."
 
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