Somehow, AT&T customer service found a way to be even worse than Comcast

[Andy Meek]

Colorado’s Attorney General Phil Weiser has told both DirecTV and Comcast in letters sent to the companies that his office is investigating a practice that sounds so obviously sketchy that you’d think it would be a no-brainer to not do this. Both companies -- with one important distinction between them -- have been charging customers for blacked-out channels.

In AT&T’s case, with DirecTV, it's got customers that have been charged for two months for a blacked-out sports channel. Comcast has charged customers in Colorado while the Altitude Sports network has been blacked out -- but as Ars Technica noted in a post this week, at least it’s been automatically crediting customer bills there as a result of that blackout.

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Somehow, AT&T customer service found a way to be even worse than Comcast originally appeared on BGR.com on Wed, 6 Nov 2019 at 16:39:46 EDT. Please see our terms for use of feeds.

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