RE: Can't install XP x64 SP2
Hello,
You can try repairing IE. I have heard this works sometimes.
Repair IE by finding ie.inf in c:\windows\inf.
Right-click on the file and select "repair" from the menu.
After it finished the repair reboot
Then try to reinstall the service pack.
Thanks,
Darrell Gorter[MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights
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|> Thread-Topic: Can't install XP x64 SP2
|> thread-index: Acfy/qsZkOO53a2UTe6UDK9Tirae5Q==
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|> From: =?Utf-8?B?U3V6YW5uZQ==?= <Suzanne@discussions.microsoft.com>
|> References: <#XDCILv8HHA.4200@TK2MSFTNGP04.phx.gbl>
|> Subject: RE: Can't install XP x64 SP2
|> Date: Sun, 9 Sep 2007 09:30:00 -0700
|> Lines: 84
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|> Hi Mike,
|>
|> I was having the exact same problem and requested email support from
|> Microsoft.
|>
|> They replied with two utilities attached (Reset_Subinacl.zip).
|>
|> Here is what the email said:
|>
|> *****
|> The most likely cause is that the current user account does not have the
|> correct permissions to access related folders and registry keys.
|>
|> I suggest we first try the steps below to reset the default permission
on
|> those folders and registry keys, which will be accessed when installing
SP2:
|>
|> <<Reset_Subinacl.zip>>
|>
|> 1. Save the attachment of the email to your Desktop.
|> 2. Right click on the "Reset_subinacl.ZIP file" and choose "Extract"
|> 3. Follow the instructions to extract the files to your Desktop. There
will
|> be two files (reset.cmd and subinacl.exe) extracted.
|> 4. Double click the reset.cmd file
|> 5. You will see a DOS-like window processing.
|> Note: It may take several minutes, please be patient. When it is
finished,
|> you will receive a message stating "Finished, press any key to continue".
|>
|> After the above steps are finished, please, download the full
installation
|> package of Service Pack 2 from the following website and save it to C:\
(The
|> root folder of partition C):
|>
http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-
8245-9E368D3CDB5A&displaylang=en
|>
|> Next, restart the computer in Safe Mode using the following steps to
have a
|> stable environment to install SP2:
|>
|> 1. Restart the computer.
|> 2. Keep pressing the F8 key until the Windows Startup menu appears.
|> 3. Choose Safe Mode, and press Enter.
|> Note: In Safe Mode, your system display and Desktop will look and
perform
|> differently than in Normal Mode. This is only temporary. To return the
system
|> back to Normal Mode, we can simply restart the computer.
|>
|> Go to C:\ to find the full installation package file, which you just
|> downloaded, and then double click the file to initialize the
installation.
|>
|> Can SP2 be installed now?
|>
|> If still not, please locate the C:\Windows folder and find the
SVCPACK.LOG
|> and SETUPAPI.LOG files, and then send them to me at
|>
v-30milz@mssupport.microsoft.com for further research. If there are any
|> questions or concerns when trying the steps above, please feel free to
let me
|> know.
|>
|> *****
|>
|> Suzanne O.
|>
|>
|> "Mike T." wrote:
|>
|> > Hi,
|> >
|> > I'm trying to install XP x64 SP2 (currently running SP1), and I
continually
|> > get the following error:
|> >
c:\WINDOWS\SoftwareDistribution\Download\51f9ddc99bdeac787cf18461eda3f2e5\am
d64\update\update.inf
|> > is not correct.
|> >
|> > This is when I try to install from Windows Update. I've also
downloaded the
|> > file and tried to install manually, but the same problem appears.
After
|> > doing some googling, I saw that there may be an issue with the
cryptographic
|> > service. I checked, and it is indeed running. For good measure, I
restarted
|> > the service.
|> >
|> > There's no rights issue, since my user account has admin rights on the
local
|> > machine, and the Administrators group has Full Control on the
C:\windows.inf
|> > directory. I'va also attempted to install with the Administrator
credential.
|> >
|> > Can anyone think of other reasons why this may not install? Thanks!
|> >
|> > Mike
|> >
|> >
|> >
|>
) And here I thought my reply was going to get misinterpreted as sarcasm.