A
Andy Meek
Guest
If you've seen our Sonos coverage over the past several days, you're already aware that the audio equipment company has a serious, high-profile mess on its hands right now. Tons of angry customers have been flooding social media, sending emails (and even launching at least one petition) in the wake of the company's decision to stop providing software updates to its oldest products after May. Sonos' position is that the products in question have reached the extent of their technical capabilities and can't support future innovation that new software updates will include.
The reaction was immediate. Angry customers lambasted the company for, as they see it, yanking the rug out from under them after their investment of hundreds and in some cases thousands of dollars into Sonos products -- speakers and the like -- that now populate their homes. And now, the latest news: Sonos CEO Patrick Spence has since issued an apology, one which we would argue may, unfortunately, end up making people even more confused than they already are. Take the first key point of his apology, which reads as follows: "First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away."
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Here’s what you need to know about the Sonos mess, which just got more confusing originally appeared on BGR.com on Fri, 24 Jan 2020 at 11:10:30 EDT. Please see our terms for use of feeds.
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