Offer Remote Assistance

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Jordy

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Hi,
I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my
network. I have a 2003 Server and clients with WinXP. I've set up all policy
configs for both server and clients. I try to offer assistance to the clients
in the network, I start "Offer Remote Assistance" from the Help Center, the
put the computer clients name. I can reach succesfuly the client as I can see
the users connected to the computer to select which user I want to help.
After selecting I click Start Remote Assistance and I get the following error:
"Program cannot be started. Try it again"

Any idea of what the problem can be?

Thanks
 
Re: Offer Remote Assistance

Adding microsoft.public.windowsxp.help_and_support. They should be of more
help.

Rob

"Jordy" <Jordy@discussions.microsoft.com> wrote in message
news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...
> Hi,
> I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my
> network. I have a 2003 Server and clients with WinXP. I've set up all
> policy
> configs for both server and clients. I try to offer assistance to the
> clients
> in the network, I start "Offer Remote Assistance" from the Help Center,
> the
> put the computer clients name. I can reach succesfuly the client as I can
> see
> the users connected to the computer to select which user I want to help.
> After selecting I click Start Remote Assistance and I get the following
> error:
> "Program cannot be started. Try it again"
>
> Any idea of what the problem can be?
>
> Thanks
 
Re: Offer Remote Assistance

perhaps, client firewall..?
--
....scribble...scribble...scribble...


"Rob Leitman [MS]" wrote:

> Adding microsoft.public.windowsxp.help_and_support. They should be of more
> help.
>
> Rob
>
> "Jordy" <Jordy@discussions.microsoft.com> wrote in message
> news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...
> > Hi,
> > I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my
> > network. I have a 2003 Server and clients with WinXP. I've set up all
> > policy
> > configs for both server and clients. I try to offer assistance to the
> > clients
> > in the network, I start "Offer Remote Assistance" from the Help Center,
> > the
> > put the computer clients name. I can reach succesfuly the client as I can
> > see
> > the users connected to the computer to select which user I want to help.
> > After selecting I click Start Remote Assistance and I get the following
> > error:
> > "Program cannot be started. Try it again"
> >
> > Any idea of what the problem can be?
> >
> > Thanks
>
>
 
Re: Offer Remote Assistance

At the beginnig it was that, but the error message was completely different:

"The host cannot be contacted"

After solving the firewall issues I had a missconfiguration in local
policies and the message was:

"The administrator has disabled this feature"

Now I can reach the computers and see what users are logged onto them to
choose who I want to help. But in the last step when the remote assistance
should be launched I receive the error message:

"Program cannot be started. Try it again"

Thanks... I'm stil looking for the solution....


"umwhat" wrote:

> perhaps, client firewall..?
> --
> ...scribble...scribble...scribble...
>
>
> "Rob Leitman [MS]" wrote:
>
> > Adding microsoft.public.windowsxp.help_and_support. They should be of more
> > help.
> >
> > Rob
> >
> > "Jordy" <Jordy@discussions.microsoft.com> wrote in message
> > news:2C0BCA20-2911-4EDD-A3E1-8B54FD6E9871@microsoft.com...
> > > Hi,
> > > I'm trying to use Remote Assistance (Offer Remote Assistance Tool) in my
> > > network. I have a 2003 Server and clients with WinXP. I've set up all
> > > policy
> > > configs for both server and clients. I try to offer assistance to the
> > > clients
> > > in the network, I start "Offer Remote Assistance" from the Help Center,
> > > the
> > > put the computer clients name. I can reach succesfuly the client as I can
> > > see
> > > the users connected to the computer to select which user I want to help.
> > > After selecting I click Start Remote Assistance and I get the following
> > > error:
> > > "Program cannot be started. Try it again"
> > >
> > > Any idea of what the problem can be?
> > >
> > > Thanks
> >
> >
 
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