Excel Horizontal Scrollbar Buttons Stop Responding through TS

[jeffreysandor2@gmail.com]

I have a few users testing out a TS environment, and found that in
Excel, the horizontal scrollbar buttons stop responding after 5-10
minutes. It occurs in more than one spreadsheet, and only through the
TS. Horizontal scrolling still works via the arrow keys (by navigating
to cells outside of the viewable area), and by clicking mid-scrollbar
to "jump" to that location. Its only the scroll arrows on the
scrollbar...and with that said...the arrows on the scrollbar disappear
as well. I've tried Tools-->Options, uncheck Horizontal Scroll Bar,
then apply...and then again recheck the horizontal scroll bar and
apply, but when the scrollbar reappears, the buttons are still
unusable.

Anyone ever hear of this issue, or had something similar?

Thanks in advance!
Deuce

 

[Munindra Das [MSFT]]

Re: Excel Horizontal Scrollbar Buttons Stop Responding through TS

TS uses bitmap rendering which can introduce delay and sluggishness in
displaying streaming media, scrolling, etc. which involves significant
change in display surface. The delay is more prominent when the server
machine or the network connection is slow.

If you can provide us with a specific excel file which is having this
problem, we can see if we can reproduce the problem in our lab.

--
This posting is provided "AS IS" with no warranties, and confers no rights.
<jeffreysandor2@gmail.com> wrote in message
news:1189455931.195778.240040@y42g2000hsy.googlegroups.com...
>I have a few users testing out a TS environment, and found that in
> Excel, the horizontal scrollbar buttons stop responding after 5-10
> minutes. It occurs in more than one spreadsheet, and only through the
> TS. Horizontal scrolling still works via the arrow keys (by navigating
> to cells outside of the viewable area), and by clicking mid-scrollbar
> to "jump" to that location. Its only the scroll arrows on the
> scrollbar...and with that said...the arrows on the scrollbar disappear
> as well. I've tried Tools-->Options, uncheck Horizontal Scroll Bar,
> then apply...and then again recheck the horizontal scroll bar and
> apply, but when the scrollbar reappears, the buttons are still
> unusable.
>
> Anyone ever hear of this issue, or had something similar?
>
> Thanks in advance!
> Deuce
>

 

[Deuce_IT]

Re: Excel Horizontal Scrollbar Buttons Stop Responding through TS

I can't provide a document due to confidentiality agreements with our
clients, but from what you stated, I would assume that the issue would
resolve itself once the required resources became available, but the
only way to "fix" it is to restart the application, at which time it
will be resolved only for an additional 10-15 minutes. Scrolling with
the arrow keys and clicking within the scrollbar on an open area still
work, the buttons (scroll left/right) just become unresponsive.
Vertical scrolling has not been affected.

On Sep 11, 1:28 pm, "Munindra Das [MSFT]"
<mun...@online.microsoft.com> wrote:
> TS uses bitmap rendering which can introduce delay and sluggishness in
> displaying streaming media, scrolling, etc. which involves significant
> change in display surface. The delay is more prominent when the server
> machine or the network connection is slow.
>
> If you can provide us with a specific excel file which is having this
> problem, we can see if we can reproduce the problem in our lab.
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.<jeffreysand...@gmail.com> wrote in message
>
> news:1189455931.195778.240040@y42g2000hsy.googlegroups.com...
>
>
>
> >I have a few users testing out a TS environment, and found that in
> > Excel, the horizontal scrollbar buttons stop responding after 5-10
> > minutes. It occurs in more than one spreadsheet, and only through the
> > TS. Horizontal scrolling still works via the arrow keys (by navigating
> > to cells outside of the viewable area), and by clicking mid-scrollbar
> > to "jump" to that location. Its only the scroll arrows on the
> > scrollbar...and with that said...the arrows on the scrollbar disappear
> > as well. I've tried Tools-->Options, uncheck Horizontal Scroll Bar,
> > then apply...and then again recheck the horizontal scroll bar and
> > apply, but when the scrollbar reappears, the buttons are still
> > unusable.
>
> > Anyone ever hear of this issue, or had something similar?
>
> > Thanks in advance!
> > Deuce- Hide quoted text -
>
> - Show quoted text -