Powerpoint 2000 Org Charts in Terminal Server Session

[Reine]

I am having great difficulty in getting two users to be able to open up the
org charts simultaneously in Powerpoint2000 during a terminal server session.
I continually get the error "Unable to load MS Organization Chart, Press F1
for Help", when the second user attempts to open an org chart.

Office was installed properly on terminal using the resource tool and .mst
transform file and is running on Server 2003.

This is apparently a known issue anyway with respect to Powerpoint 2000 but
not necessarily involving terminal server. There is a related knowledge base
article KB218571 that suggests a work around which I have tried to no avail.
The key seems to be the two .232 files mentioned in the above article and a
Windows folder being created in the user's terminal server profile on the
server. However, no matter what I do, there is no window's folder created in
the user's profile.

There is a windows folder created if I log on to the server using my domain
admin account. To that end I have tried giving my test user accounts domain
admin rights, I have tried logging them on both through remote desktop as
well as on the actual server itself but nothing has worked. I have also
tried doing (as an admin) a change user /install, then opening up the org
chart in Powerpoint, then changing back to change user /execute.

Due to the fact I have already aged about 20 years trying to sort this out,
I would be eternally grateful to anyone who might be able to shed some light.
Thanks to everyone for their time in reading this.

 

[Munindra Das [MSFT]]

Re: Powerpoint 2000 Org Charts in Terminal Server Session

Are you using local profile or TS profile
(http://technet2.microsoft.com/windo...883-456d-a5c8-5346c6d731bc1033.mspx?mfr=true).
If it is a local profile, the problem will occur even if the user logs on
locally and tries to open the org chart. In that case it might not be a
problem specific to TS.

Did you try creating the folder manualy and giving permission as specified
in the KB (http://support.microsoft.com/kb/218571)? See if that works.

Since this is specific to Powerpoint, you will have a better chance of
getting a resolution if you forward your question to
microsoft.public.powerpoint.

Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.
"Reine" <Reine@discussions.microsoft.com> wrote in message
news04B3291-5DBF-4458-98E4-8AB0FC1D8399@microsoft.com...
>I am having great difficulty in getting two users to be able to open up the
> org charts simultaneously in Powerpoint2000 during a terminal server
> session.
> I continually get the error "Unable to load MS Organization Chart, Press
> F1
> for Help", when the second user attempts to open an org chart.
>
> Office was installed properly on terminal using the resource tool and .mst
> transform file and is running on Server 2003.
>
> This is apparently a known issue anyway with respect to Powerpoint 2000
> but
> not necessarily involving terminal server. There is a related knowledge
> base
> article KB218571 that suggests a work around which I have tried to no
> avail.
> The key seems to be the two .232 files mentioned in the above article and
> a
> Windows folder being created in the user's terminal server profile on the
> server. However, no matter what I do, there is no window's folder created
> in
> the user's profile.
>
> There is a windows folder created if I log on to the server using my
> domain
> admin account. To that end I have tried giving my test user accounts
> domain
> admin rights, I have tried logging them on both through remote desktop as
> well as on the actual server itself but nothing has worked. I have also
> tried doing (as an admin) a change user /install, then opening up the org
> chart in Powerpoint, then changing back to change user /execute.
>
> Due to the fact I have already aged about 20 years trying to sort this
> out,
> I would be eternally grateful to anyone who might be able to shed some
> light.
> Thanks to everyone for their time in reading this.

 

[Reine]

Re: Powerpoint 2000 Org Charts in Terminal Server Session

Hi Munindra ...

Firstly, thanks very kindly for the assistance. I think at the end of the
day we have just about decided to go with Office 2003 as this issue works
without a hitch in 2003. Still, I would be interested to know if a solution
does exist in Office 2000.

"Did you try creating the folder manualy and giving permission as specified
in the KB (http://support.microsoft.com/kb/218571)? See if that works." Yes
I did try this but it didn't work.

Thanks again. I will also post in the other area you suggested to see if
anyone there can provide a solution.


"Munindra Das [MSFT]" wrote:

> Are you using local profile or TS profile
> (http://technet2.microsoft.com/windo...883-456d-a5c8-5346c6d731bc1033.mspx?mfr=true).
> If it is a local profile, the problem will occur even if the user logs on
> locally and tries to open the org chart. In that case it might not be a
> problem specific to TS.
>
> Did you try creating the folder manualy and giving permission as specified
> in the KB (http://support.microsoft.com/kb/218571)? See if that works.
>
> Since this is specific to Powerpoint, you will have a better chance of
> getting a resolution if you forward your question to
> microsoft.public.powerpoint.
>
> Thanks!
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
> "Reine" <Reine@discussions.microsoft.com> wrote in message
> news04B3291-5DBF-4458-98E4-8AB0FC1D8399@microsoft.com...
> >I am having great difficulty in getting two users to be able to open up the
> > org charts simultaneously in Powerpoint2000 during a terminal server
> > session.
> > I continually get the error "Unable to load MS Organization Chart, Press
> > F1
> > for Help", when the second user attempts to open an org chart.
> >
> > Office was installed properly on terminal using the resource tool and .mst
> > transform file and is running on Server 2003.
> >
> > This is apparently a known issue anyway with respect to Powerpoint 2000
> > but
> > not necessarily involving terminal server. There is a related knowledge
> > base
> > article KB218571 that suggests a work around which I have tried to no
> > avail.
> > The key seems to be the two .232 files mentioned in the above article and
> > a
> > Windows folder being created in the user's terminal server profile on the
> > server. However, no matter what I do, there is no window's folder created
> > in
> > the user's profile.
> >
> > There is a windows folder created if I log on to the server using my
> > domain
> > admin account. To that end I have tried giving my test user accounts
> > domain
> > admin rights, I have tried logging them on both through remote desktop as
> > well as on the actual server itself but nothing has worked. I have also
> > tried doing (as an admin) a change user /install, then opening up the org
> > chart in Powerpoint, then changing back to change user /execute.
> >
> > Due to the fact I have already aged about 20 years trying to sort this
> > out,
> > I would be eternally grateful to anyone who might be able to shed some
> > light.
> > Thanks to everyone for their time in reading this.
>
>