AT&T just scared its customers with a message telling them their phones won’t work soon

[Chris Smith]

• AT&T plans to shut down its 3G network in February 2022, at which point some of the current phones will not be able to make ore receive phone calls.
• But the carrier started sending email notifications to subscribers about the change, telling them they'll need to upgrade their devices to continue using the service.
• However, the email didn't specify the 3G network shutdown date, making it seem like the upgrade is imminent. Also, the email may have reached customers who own devices that would not be affected by the network upgrade.

The novel coronavirus pandemic ended normal life, and it'll be a while until the world gets back to that sense of normalcy. COVID-19 didn't just impact people's health, but also their livelihood. Countries went into lockdowns, which meant millions of people lost their jobs. Millions of people are still out of work even as states and countries recover. Enough stress and uncertainty are going around that the last thing you need is your carrier telling you that you need to upgrade your phone because it won't work anymore on its network, which is supposed to be updated soon. That's what AT&T did, telling some of its customers that they have to get a new device to ensure it still works.

The message is incredibly misleading and scary at this time. Many people rely on their phones for all sorts of daily activities, and that includes staying in touch with loved ones during the pandemic. And many people can't afford a new device right now. But AT&T would still like you to know that your device won't be compatible with its network. What the notifications sent to all sorts of phones doesn't say is that the upgrade that's coming soon is scheduled for FEBRUARY 2022.

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AT&T just scared its customers with a message telling them their phones won’t work soon originally appeared on BGR.com on Thu, 23 Jul 2020 at 07:31:36 EDT. Please see our terms for use of feeds.

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