Unable to print to network printer...

  • Thread starter Thread starter Brad Pears
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Brad Pears

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I recently installed a driver for our HP OfficeJet 7310 all-in-one printer
on our Windows 2003 SP2 terminal server. The printer installed fine and I
(being the administrator) am able to print to this printer with no problems
from my session. The printer is configured with a static IP address as we
are using the ethernet interface.

However, when another terminal server users attempts to print to this
printer, the job immediately fails and the print job has to be cancelled
(even a test page) from the queue . I tried setting the "everyone" group to
full access (normally the everyone group has "print" only access) and this
did not solve the problem.

I am unsure as to why no other terminal server user can print to this
printer. It shows up fine in their printer list and shows as "ready".

I also tried logging on as another administrator and was able to print with
no probs - so it appears to be some sort of a permissions issue for sure...
Could there be a registry entry(s) that does not have the correct
permissions perhaps?? There certainly does not appears to be an issue with
teh permission on the print drivers 'Permissions' tab...

I am not sure where to look next!

Thanks, Brad
 
Re: Unable to print to network printer...


Actually I did discover an error in the event log.

The document Test Page owned by seast failed to print on printer SSP - HP
Officejet 7310 - Colour. Data type: NT EMF 1.008. Size of the spool file in
bytes: 78868. Number of bytes printed: 0. Total number of pages in the
document: 1. Number of pages printed: 2. Client machine: \\TRUE4. Win32
error code returned by the print processor: 67. The network name cannot be
found.

Very strange that a "network name cannot be found" when it is using an IP
address but it must be related to permissions somehow...

Brad

"Brad Pears" <bradp@truenorthloghomes.com> wrote in message
news:%239jjSVM9HHA.1168@TK2MSFTNGP02.phx.gbl...
>I recently installed a driver for our HP OfficeJet 7310 all-in-one printer
>on our Windows 2003 SP2 terminal server. The printer installed fine and I
>(being the administrator) am able to print to this printer with no problems
>from my session. The printer is configured with a static IP address as we
>are using the ethernet interface.
>
> However, when another terminal server users attempts to print to this
> printer, the job immediately fails and the print job has to be cancelled
> (even a test page) from the queue . I tried setting the "everyone" group
> to full access (normally the everyone group has "print" only access) and
> this did not solve the problem.
>
> I am unsure as to why no other terminal server user can print to this
> printer. It shows up fine in their printer list and shows as "ready".
>
> I also tried logging on as another administrator and was able to print
> with no probs - so it appears to be some sort of a permissions issue for
> sure... Could there be a registry entry(s) that does not have the correct
> permissions perhaps?? There certainly does not appears to be an issue with
> teh permission on the print drivers 'Permissions' tab...
>
> I am not sure where to look next!
>
> Thanks, Brad
>
 
Re: Unable to print to network printer...

Got it.... If anyone ever has this issue... The resolution to the problem
is that in the driver under "Configure port", you need to change the
"printer name or Ip address" setting to the IP address of the printer. By
default it is set as the printer name.

Doing this resolved the issue...

Brad
"Brad Pears" <bradp@truenorthloghomes.com> wrote in message
news:Obrz4bM9HHA.1204@TK2MSFTNGP03.phx.gbl...
>
> Actually I did discover an error in the event log.
>
> The document Test Page owned by seast failed to print on printer SSP - HP
> Officejet 7310 - Colour. Data type: NT EMF 1.008. Size of the spool file
> in bytes: 78868. Number of bytes printed: 0. Total number of pages in the
> document: 1. Number of pages printed: 2. Client machine: \\TRUE4. Win32
> error code returned by the print processor: 67. The network name cannot be
> found.
>
> Very strange that a "network name cannot be found" when it is using an IP
> address but it must be related to permissions somehow...
>
> Brad
>
> "Brad Pears" <bradp@truenorthloghomes.com> wrote in message
> news:%239jjSVM9HHA.1168@TK2MSFTNGP02.phx.gbl...
>>I recently installed a driver for our HP OfficeJet 7310 all-in-one printer
>>on our Windows 2003 SP2 terminal server. The printer installed fine and I
>>(being the administrator) am able to print to this printer with no
>>problems from my session. The printer is configured with a static IP
>>address as we are using the ethernet interface.
>>
>> However, when another terminal server users attempts to print to this
>> printer, the job immediately fails and the print job has to be cancelled
>> (even a test page) from the queue . I tried setting the "everyone" group
>> to full access (normally the everyone group has "print" only access) and
>> this did not solve the problem.
>>
>> I am unsure as to why no other terminal server user can print to this
>> printer. It shows up fine in their printer list and shows as "ready".
>>
>> I also tried logging on as another administrator and was able to print
>> with no probs - so it appears to be some sort of a permissions issue for
>> sure... Could there be a registry entry(s) that does not have the correct
>> permissions perhaps?? There certainly does not appears to be an issue
>> with teh permission on the print drivers 'Permissions' tab...
>>
>> I am not sure where to look next!
>>
>> Thanks, Brad
>>
>
>
 
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