Here’s how Amazon is addressing potentially stolen PS5 orders

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  • Some consumers who bought a PS5 from Amazon received a random item instead.
  • Amazon refunded the purchases and offered vouchers, but customers who thought that they were getting consoles were irate and wanted to know when they could buy a PS5.
  • Amazon is now emailing customers to offer them a replacement for the PS5 order.

As if securing a PlayStation 5 hasn't been difficult enough, in a cruel twist of fate, some consumers who thought that they were actually able to complete their orders on or before launch day ended up receiving a random item from their seller instead. As IGN reported late last month, Amazon customers in the United Kingdom were getting a wide variety of products in the mail instead of the next-generation consoles that they ordered, from cat litter and George Foreman grills to bed sheets and lamps. It's unclear why this happened, but Amazon appears to be on the case.

A few days after the publication of freelance journalist Bex April May's exhaustive investigation surrounding the PS5 orders, some UK customers that were sent the wrong item began receiving emails from Amazon alerting them that a new PS5 had been obtained and would be shipped their way within the next two weeks.

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Here’s how Amazon is addressing potentially stolen PS5 orders originally appeared on BGR.com on Wed, 2 Dec 2020 at 17:16:55 EDT. Please see our terms for use of feeds.

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