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Yoni Heisler
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- Some of the most hated restaurant chains in the US also happen to be some of the most popular.
- After tabulating data from the American Customer Satisfaction Index and other online review platforms, McDonald's emerged as the most-hated chain in the country.
- Chick-fil-A and Olive Garden, meanwhile, are two of the most beloved.
While the coronavirus pandemic has impacted nearly every type of business over the past few months, no industry has been hit harder than the restaurant industry. According to one estimate from the National Restaurant Association (NRA), upwards of 17% of restaurants in the US closed in 2020 due to COVID. From February through September alone, an estimated 100,000 restaurants closed either permanently or for good.
Even when restaurants have been able to stay in business, the loss of revenue restaurant owners are seeing is substantial. To this point, the NRA found that 87% of restaurants across the country endured a 36% drop in sales revenue. This is a staggering figure for an industry where profit margins are already quite thin.
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These are the 10 most hated restaurant chains in America originally appeared on BGR.com on Tue, 12 Jan 2021 at 15:03:25 EDT. Please see our terms for use of feeds.
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