CA Anti-Virus Question

[SGB]

Hey folks!

Any ideas as to why CA Anti-Virus application will not load?
Tried removing it to reinstall... haha... yeah, right.
Checking here with the know-it-alls (LOL) before I go to the CA website.

TIA!

P.S. Spybot found absolutehttp.dll during a scan. I removed the spyware. Did
removing it have anything to do with CA Anti-Virus?

HELPPPPPP!!!!!!

 

[Heirloom]

Re: CA Anti-Virus Question

I just renewed my mother's subscription to CA which involved dl'ding the new
version, installing and updating. The process did not involve removing the
old version, in fact, it stated that only OTHER brands of AV's should be
removed prior to installing.....earlier versions of CA AV's should be left.
Note: my mother's machine is XP SP2.

Is your subscription up-to-date? Have you tried installing from the Safe
Mode, to insure no conflict with another app??
What method did you use to attempt the uninstall? Did you insure no portion
of the app was running during the uninstall? Any error messages during the
reinstall?? I know, I know, too many questions.

If you have your old version, try reinstalling it in the Safe Mode, if
successful, you may want to install the new version over it (checking with
the CA site to make sure the new version is Me compatible, of course). Keep
us posted.
Heirloom, old and you might want to consider
Avast! or AVG, save some $$$


"SGB" <NoEmail@ThisAddress.com> wrote in message
news:OPES2ub9HHA.4712@TK2MSFTNGP04.phx.gbl...
> Hey folks!
>
> Any ideas as to why CA Anti-Virus application will not load?
> Tried removing it to reinstall... haha... yeah, right.
> Checking here with the know-it-alls (LOL) before I go to the CA website.
>
> TIA!
>
> P.S. Spybot found absolutehttp.dll during a scan. I removed the spyware.
> Did
> removing it have anything to do with CA Anti-Virus?
>
> HELPPPPPP!!!!!!
>
>
>
>

 

[SGB]

Re: CA Anti-Virus Question

It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
Nothing happens.
Thus, I cannot update it.
My license expires 10/15/2007

Tried to remove it through Add/Remove programs.
No error messages.
No other programs were running.

Will not let me reinstall.

Scratching head... loosing hair...

"Heirloom" <roland58XX@suddenlink.net> wrote in message
news:e%23YUwwh9HHA.4584@TK2MSFTNGP03.phx.gbl...
> I just renewed my mother's subscription to CA which involved dl'ding the
new
> version, installing and updating. The process did not involve removing
the
> old version, in fact, it stated that only OTHER brands of AV's should be
> removed prior to installing.....earlier versions of CA AV's should be
left.
> Note: my mother's machine is XP SP2.
>
> Is your subscription up-to-date? Have you tried installing from the Safe
> Mode, to insure no conflict with another app??
> What method did you use to attempt the uninstall? Did you insure no
portion
> of the app was running during the uninstall? Any error messages during
the
> reinstall?? I know, I know, too many questions.
>
> If you have your old version, try reinstalling it in the Safe Mode, if
> successful, you may want to install the new version over it (checking with
> the CA site to make sure the new version is Me compatible, of course).
Keep
> us posted.
> Heirloom, old and you might want to
consider
> Avast! or AVG, save some $$$

 

[Mike M]

Re: CA Anti-Virus Question

What version are you running?
--
Mike Maltby
mike.maltby@gmail.com


SGB <NoEmail@ThisAddress.com> wrote:

> It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
> Nothing happens.
> Thus, I cannot update it.
> My license expires 10/15/2007
>
> Tried to remove it through Add/Remove programs.
> No error messages.
> No other programs were running.
>
> Will not let me reinstall.
>
> Scratching head... loosing hair...

 

[SGB]

Re: CA Anti-Virus Question

Please inform me how to remove it COMPLETELY including anything hidden in
the registry. Will get another AV software.

TIA!

"SGB" <NoEmail@ThisAddress.com> wrote in message
news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
> It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
> Nothing happens.
> Thus, I cannot update it.
> My license expires 10/15/2007
>
> Tried to remove it through Add/Remove programs.
> No error messages.
> No other programs were running.
>
> Will not let me reinstall.
>
> Scratching head... loosing hair...

 

[Heirloom]

Re: CA Anti-Virus Question

Ok, try this: from IE, (or your browser of choice) go to the CA site and
download directly from there, saving the file to your Desktop. Then, once
again, attempt the 'over' install from the Safe Mode. (this is all assuming
that you have been attempting to update from the CA program itself) BTW,
what happens when you try to install in the Safe Mode??

When you say 'no other programs were running', you mean you didn't have
anything open, right?? I can almost assure you that there were background
processes active and a distinct possibility that some facet of CA was
running, unless you were in the Safe Mode during the procedure. Background
processes will not show in Task Mgr., you would need something like Process
Explorer to get a real picture of what is running.

Then, we must consider the chance that there are some server problems at CA,
hence, the 'loading. please wait' thing. I consider that an 'off' chance,
at this point.
Heirloom, old and off to see the lizard.

"SGB" <NoEmail@ThisAddress.com> wrote in message
news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
> It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
> Nothing happens.
> Thus, I cannot update it.
> My license expires 10/15/2007
>
> Tried to remove it through Add/Remove programs.
> No error messages.
> No other programs were running.
>
> Will not let me reinstall.
>
> Scratching head... loosing hair...
>
> "Heirloom" <roland58XX@suddenlink.net> wrote in message
> news:e%23YUwwh9HHA.4584@TK2MSFTNGP03.phx.gbl...
>> I just renewed my mother's subscription to CA which involved dl'ding the
> new
>> version, installing and updating. The process did not involve removing
> the
>> old version, in fact, it stated that only OTHER brands of AV's should be
>> removed prior to installing.....earlier versions of CA AV's should be
> left.
>> Note: my mother's machine is XP SP2.
>>
>> Is your subscription up-to-date? Have you tried installing from the Safe
>> Mode, to insure no conflict with another app??
>> What method did you use to attempt the uninstall? Did you insure no
> portion
>> of the app was running during the uninstall? Any error messages during
> the
>> reinstall?? I know, I know, too many questions.
>>
>> If you have your old version, try reinstalling it in the Safe Mode, if
>> successful, you may want to install the new version over it (checking
>> with
>> the CA site to make sure the new version is Me compatible, of course).
> Keep
>> us posted.
>> Heirloom, old and you might want to
> consider
>> Avast! or AVG, save some $$$
>
>

 

[SGB]

Re: CA Anti-Virus Question

Hey Mike!

There you are. It is 8.4.0.24

"Mike M" <No_Spam@Corned_Beef.Only> wrote in message
news:%23ukmfAj9HHA.5160@TK2MSFTNGP05.phx.gbl...
> What version are you running?
> --
> Mike Maltby
> mike.maltby@gmail.com
>
>
> SGB <NoEmail@ThisAddress.com> wrote:
>
> > It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
> > Nothing happens.
> > Thus, I cannot update it.
> > My license expires 10/15/2007
> >
> > Tried to remove it through Add/Remove programs.
> > No error messages.
> > No other programs were running.
> >
> > Will not let me reinstall.
> >
> > Scratching head... loosing hair...
>

 

[SGB]

Re: CA Anti-Virus Question

Oh dear Heirloom...

I think me SOL cuz I got Windows ME. Pout!

"Heirloom" <roland58XX@suddenlink.net> wrote in message
news:eLcAdGj9HHA.4784@TK2MSFTNGP05.phx.gbl...
> Ok, try this: from IE, (or your browser of choice) go to the CA site and
> download directly from there, saving the file to your Desktop. Then, once
> again, attempt the 'over' install from the Safe Mode. (this is all
assuming
> that you have been attempting to update from the CA program itself) BTW,
> what happens when you try to install in the Safe Mode??
>
> When you say 'no other programs were running', you mean you didn't have
> anything open, right?? I can almost assure you that there were background
> processes active and a distinct possibility that some facet of CA was
> running, unless you were in the Safe Mode during the procedure.
Background
> processes will not show in Task Mgr., you would need something like
Process
> Explorer to get a real picture of what is running.
>
> Then, we must consider the chance that there are some server problems at
CA,
> hence, the 'loading. please wait' thing. I consider that an 'off' chance,
> at this point.
> Heirloom, old and off to see the lizard.

 

[Mike M]

Re: CA Anti-Virus Question

Hi,

OK, that's the version I have on this box and it is updating OK but am
running XP. I had a problem similar to yours on another PC and found the
reason was because it was an older version and Computer Associates had
stopped providing updates/signature for that version. That doesn't appear
to be the case here.

As a check I've just installed 8.4.0.24 on a virtual machine running Win
Me that was running v7.1.8.0 (licence expired at the end of last month)
and it has installed without problem and updated to the latest signatures
(5134).
--
Mike Maltby
mike.maltby@gmail.com


SGB <NoEmail@ThisAddress.com> wrote:

> Hey Mike!
>
> There you are. It is 8.4.0.24

 

[SGB]

Re: CA Anti-Virus Question

Completely disgusted. Please inform me how to remove this COMPLETELY from my
computer.

GRATEFUL!

"Mike M" <No_Spam@Corned_Beef.Only> wrote in message
news:OMB$hwj9HHA.1208@TK2MSFTNGP03.phx.gbl...
> Hi,
>
> OK, that's the version I have on this box and it is updating OK but am
> running XP. I had a problem similar to yours on another PC and found the
> reason was because it was an older version and Computer Associates had
> stopped providing updates/signature for that version. That doesn't appear
> to be the case here.
>
> As a check I've just installed 8.4.0.24 on a virtual machine running Win
> Me that was running v7.1.8.0 (licence expired at the end of last month)
> and it has installed without problem and updated to the latest signatures
> (5134).
> --
> Mike Maltby
> mike.maltby@gmail.com

 

[webster72n]

Re: CA Anti-Virus Question


"SGB" <NoEmail@ThisAddress.com> wrote in message
news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
> It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".

Without trying to be smart or something, are you 'online' when you 'update'?
Your server not connecting is definitely an indication you are not, when you
most certainly should be. If you are online, it must be a server problem of
some kind, which you may want to take up with the folks at CA.

Harry.

> Nothing happens.
> Thus, I cannot update it.
> My license expires 10/15/2007
>
> Tried to remove it through Add/Remove programs.
> No error messages.
> No other programs were running.
>
> Will not let me reinstall.
>
> Scratching head... loosing hair...
>
> "Heirloom" <roland58XX@suddenlink.net> wrote in message
> news:e%23YUwwh9HHA.4584@TK2MSFTNGP03.phx.gbl...
> > I just renewed my mother's subscription to CA which involved dl'ding the
> new
> > version, installing and updating. The process did not involve removing
> the
> > old version, in fact, it stated that only OTHER brands of AV's should be
> > removed prior to installing.....earlier versions of CA AV's should be
> left.
> > Note: my mother's machine is XP SP2.
> >
> > Is your subscription up-to-date? Have you tried installing from the
Safe
> > Mode, to insure no conflict with another app??
> > What method did you use to attempt the uninstall? Did you insure no
> portion
> > of the app was running during the uninstall? Any error messages during
> the
> > reinstall?? I know, I know, too many questions.
> >
> > If you have your old version, try reinstalling it in the Safe Mode, if
> > successful, you may want to install the new version over it (checking
with
> > the CA site to make sure the new version is Me compatible, of course).
> Keep
> > us posted.
> > Heirloom, old and you might want to
> consider
> > Avast! or AVG, save some $$$
>
>

 

[SGB]

Re: CA Anti-Virus Question

Wow! I so did not deserve that!
If my computer is on, I am connected to the internet.

"webster72n" <webster72n@gmail.com> wrote in message
news:Obv$aXk9HHA.1208@TK2MSFTNGP03.phx.gbl...
>
> "SGB" <NoEmail@ThisAddress.com> wrote in message
> news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
> > It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
>
> Without trying to be smart or something, are you 'online' when you
'update'?
> Your server not connecting is definitely an indication you are not, when
you
> most certainly should be. If you are online, it must be a server problem
of
> some kind, which you may want to take up with the folks at CA.
>
> Harry.

 

[Mike M]

Re: CA Anti-Virus Question

Disgusted? Why? 8.4.0.24 installs, updates and is working without
problem here on various PCs including one running Win Me.

If you have problems with a CA product I'd suggest contacting CA for help
as they took your money when you bought it.

BTW I always use Add/Remove Programs to uninstall unwanted programs. <g>
--
Mike Maltby
mike.maltby@gmail.com


SGB <NoEmail@ThisAddress.com> wrote:

> Completely disgusted. Please inform me how to remove this COMPLETELY
> from my computer.
>
> GRATEFUL!

 

[SGB]

Re: CA Anti-Virus Question

Tried to contact CA. I might as well wait to win the lottery. LOL
Tried Add/Remove Programs in regular and Safe Mode. Nothing!
When trying to use it, application still reads "LOADING. PLEASE WAIT." I
might as well wait to win the lottery on that one, too. Could not find any
statements on their website, except we don't want any of you using Windows
ME to use our products. Just kidding. But, I'm sure it's there someplace.
LOL
Tried to renew my license early. Will not support Windows ME platform any
longer.
Tried to do a reinstall in regular and Safe Mode. Nothing!
You be a lucky man. With my system, it just will not do a damn thing, except
look at me like I'm from Mac. LOL

You rock, Mike. You've always tried to be helpful. Thanks so much!

"Mike M" <No_Spam@Corned_Beef.Only> wrote in message
news:uybG9ik9HHA.2752@TK2MSFTNGP06.phx.gbl...
> Disgusted? Why? 8.4.0.24 installs, updates and is working without
> problem here on various PCs including one running Win Me.
>
> If you have problems with a CA product I'd suggest contacting CA for help
> as they took your money when you bought it.
>
> BTW I always use Add/Remove Programs to uninstall unwanted programs. <g>
> --
> Mike Maltby
> mike.maltby@gmail.com

 

[webster72n]

Re: CA Anti-Virus Question


"SGB" <NoEmail@ThisAddress.com> wrote in message
news:%23Y0A3ak9HHA.4432@TK2MSFTNGP02.phx.gbl...
> Wow! I so did not deserve that!

Of course not, it was simply to make the point, that in all probability CA
itself may be the culprit. Sorry about that and my apologies.
<H>.

> If my computer is on, I am connected to the internet.
>
> "webster72n" <webster72n@gmail.com> wrote in message
> news:Obv$aXk9HHA.1208@TK2MSFTNGP03.phx.gbl...
> >
> > "SGB" <NoEmail@ThisAddress.com> wrote in message
> > news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
> > > It will not connect to the server. It hangs on "LOADING. PLEASE WAIT".
> >
> > Without trying to be smart or something, are you 'online' when you
> 'update'?
> > Your server not connecting is definitely an indication you are not, when
> you
> > most certainly should be. If you are online, it must be a server problem
> of
> > some kind, which you may want to take up with the folks at CA.
> >
> > Harry.
>
>

 

[Heather]

Re: CA Anti-Virus Question

That's OK, you poor thing.......Webster's brain is not connected to his
head. So you are one up on him.....ROFL!!

"SGB" <NoEmail@ThisAddress.com> wrote in message
news:%23Y0A3ak9HHA.4432@TK2MSFTNGP02.phx.gbl...
> Wow! I so did not deserve that!
> If my computer is on, I am connected to the internet.
>
> "webster72n" <webster72n@gmail.com> wrote in message
> news:Obv$aXk9HHA.1208@TK2MSFTNGP03.phx.gbl...
>>
>> "SGB" <NoEmail@ThisAddress.com> wrote in message
>> news:OjlUwmi9HHA.2752@TK2MSFTNGP06.phx.gbl...
>> > It will not connect to the server. It hangs on "LOADING. PLEASE
>> > WAIT".
>>
>> Without trying to be smart or something, are you 'online' when you
> 'update'?
>> Your server not connecting is definitely an indication you are not,
>> when
> you
>> most certainly should be. If you are online, it must be a server
>> problem
> of
>> some kind, which you may want to take up with the folks at CA.
>>
>> Harry.
>
>

 

[SGB]

Re: CA Anti-Virus Question

Whew!
I DID IT!
Yeah, me!
No more CA Anti-Virus.

Now, may I please have your advice as to what is the BEST AV I can use on
Windows ME?

Thanks as always to all you wonderful folks!

I send you each a hug, but you may take it the wrong way! LOL Just kidding!

 

[Heather]

Re: CA Anti-Virus Question

YAY!! And heck, I will take the hug, grin.

I just switched from CA to Avast which is free. AVG might be your best
bet, but I am using XP so I think Mike or Mart might be the best ones to
ask. You aren't likely going to get a virus in the next 5 minutes. (G)

Cheers.....Heather (and I used EZ Trust for eons with no problems so it
may have been that new version.)

"SGB" <NoEmail@ThisAddress.com> wrote in message
news:ugWTgVl9HHA.1208@TK2MSFTNGP03.phx.gbl...
> Whew!
> I DID IT!
> Yeah, me!
> No more CA Anti-Virus.
>
> Now, may I please have your advice as to what is the BEST AV I can use
> on
> Windows ME?
>
> Thanks as always to all you wonderful folks!
>
> I send you each a hug, but you may take it the wrong way! LOL Just
> kidding!
>
>

 

[Heirloom]

Re: CA Anti-Virus Question

This is just too weird.......only about half my posts are getting to the
board and some are really late getting there. I sent one re: AVG and Avast!
for a free AV this morning and it ain't there yet!!
Heirloom, old and maybe I'm just typing slow

"Heather" <figgyd@nospam.invalid> wrote in message
news:utRr2Rm9HHA.980@TK2MSFTNGP06.phx.gbl...
> YAY!! And heck, I will take the hug, grin.
>
> I just switched from CA to Avast which is free. AVG might be your best
> bet, but I am using XP so I think Mike or Mart might be the best ones to
> ask. You aren't likely going to get a virus in the next 5 minutes. (G)
>
> Cheers.....Heather (and I used EZ Trust for eons with no problems so it
> may have been that new version.)
>
> "SGB" <NoEmail@ThisAddress.com> wrote in message
> news:ugWTgVl9HHA.1208@TK2MSFTNGP03.phx.gbl...
>> Whew!
>> I DID IT!
>> Yeah, me!
>> No more CA Anti-Virus.
>>
>> Now, may I please have your advice as to what is the BEST AV I can use on
>> Windows ME?
>>
>> Thanks as always to all you wonderful folks!
>>
>> I send you each a hug, but you may take it the wrong way! LOL Just
>> kidding!
>>
>>
>
>

 

[SGB]

Re: CA Anti-Virus Question

Yikes! Start typing faster!

Did I miss that?

AVG and Avast. Gotcha!

What about PCSecurityShield?

HEIRLOMMMMMM......HEATHERRRRRR......
>>>>>>HUGS<<<<<<

"Heirloom" <roland58XX@suddenlink.net> wrote in message
news:eT%23AC6m9HHA.3400@TK2MSFTNGP03.phx.gbl...
> This is just too weird.......only about half my posts are getting to the
> board and some are really late getting there. I sent one re: AVG and
Avast!
> for a free AV this morning and it ain't there yet!!
> Heirloom, old and maybe I'm just typing slow
>
> "Heather" <figgyd@nospam.invalid> wrote in message
> news:utRr2Rm9HHA.980@TK2MSFTNGP06.phx.gbl...
> > YAY!! And heck, I will take the hug, grin.
> >
> > I just switched from CA to Avast which is free. AVG might be your best
> > bet, but I am using XP so I think Mike or Mart might be the best ones to
> > ask. You aren't likely going to get a virus in the next 5 minutes. (G)
> >
> > Cheers.....Heather (and I used EZ Trust for eons with no problems so it
> > may have been that new version.)