B
Ben Alias
Guest
I have a friend who has an older computer, running Win ME. He has
left town to go to Chicago, but in the mean time a 21-year-old intern
has come to live at his place and needs to use his computer.
His computer had an old version of Norton AV on it, which was not
updated since 2004. So I advised the intern, Ellen, to remove Norton
and install AVG instead. She does this.
Unfortunately, she is not a computer-savvy person, and previously had
only used Macs and XP machines. So, sometime after installing AVG and
perhaps after installing Firefox, she starts getting these error
messages, which she basically ignores. One of these messages said
something about installing a disk in drive A:, i.e., the emergency
boot disk.
She did not have one and did not know what they meant, so just ignored
the message.
By the time I got there with my own boot disk, the machine just would
not boot up. You'd get this start up screen with the various choices,
and it would be defaulting to Safe Mode. But you'd try to boot into
Safe Mode, and it would just run through the initial splash screen
cycle, and put you back to the same menu, trying to boot into Safe
Mode.
We tried the boot disk, did scandisk and scanreg, but neither worked.
The "Help" file on the boot disk says something about an antivirus
program causing failure to boot, but does not say how to fix this.
Oh, we did run the utility that checks out file fragments or memory
fragments or whatever and converts them into a FILE0001.CHK type file.
That file had several references to AVG7, so it seems likely that the
antivirus had something to do with the problem.
Can anyone clue me in to the cause of the problem? And how to go
about fixing it? Or do I just need to take the computer in to a
repair shop?
C'ya,
Ben
left town to go to Chicago, but in the mean time a 21-year-old intern
has come to live at his place and needs to use his computer.
His computer had an old version of Norton AV on it, which was not
updated since 2004. So I advised the intern, Ellen, to remove Norton
and install AVG instead. She does this.
Unfortunately, she is not a computer-savvy person, and previously had
only used Macs and XP machines. So, sometime after installing AVG and
perhaps after installing Firefox, she starts getting these error
messages, which she basically ignores. One of these messages said
something about installing a disk in drive A:, i.e., the emergency
boot disk.
She did not have one and did not know what they meant, so just ignored
the message.
By the time I got there with my own boot disk, the machine just would
not boot up. You'd get this start up screen with the various choices,
and it would be defaulting to Safe Mode. But you'd try to boot into
Safe Mode, and it would just run through the initial splash screen
cycle, and put you back to the same menu, trying to boot into Safe
Mode.
We tried the boot disk, did scandisk and scanreg, but neither worked.
The "Help" file on the boot disk says something about an antivirus
program causing failure to boot, but does not say how to fix this.
Oh, we did run the utility that checks out file fragments or memory
fragments or whatever and converts them into a FILE0001.CHK type file.
That file had several references to AVG7, so it seems likely that the
antivirus had something to do with the problem.
Can anyone clue me in to the cause of the problem? And how to go
about fixing it? Or do I just need to take the computer in to a
repair shop?
C'ya,
Ben
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