Marriott customers are discovering a hotel fee that’s making them furious

[Andy Meek]

According to the Washington DC Attorney General Karl Racine's office, Marriott International Inc. and its affiliated Marriott hotels have raked in hundreds of millions of dollars in resort fees that guests have been forced to pay over the last decade.

Marriott has strenuously denied that it misleads customers in levying these fees, which are also sometimes known as destination amenity fees. Nevertheless, it's easy to find tons of complaints from customers on social media along these lines. Many of these say the company wasn't upfront about these fees ahead of the booking process. Moreover, as part of a lawsuit that the DC attorney general filed against Marriott over what it alleged are deceptive practices along these lines, newly unsealed documents in that case reveal that Marriott collected more than $220 million in resort fees going back to 2012.

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Marriott customers are discovering a hotel fee that’s making them furious originally appeared on BGR.com on Thu, 21 Oct 2021 at 19:12:30 EDT. Please see our terms for use of feeds.

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