Error Updating Video Drivers

[JORGEMAL]

I bought a refurbished DELL PowerEdge 2950 and installed Windows Server 2008 Standard 64 bits. I am trying to update the video drivers so I downloaded them from "DELL Dirvers and Downloads". I run the executable that would make the update but I get a message saying that "The configuration will only work in Administrator mode". I am logging on as Administrator. I also tried right clicking the setup.exe and selected "Run as administrator". What is going on?

Respectfully,
Jorge Maldonado

 

[ICTCity]

If you can login as LOCAL administrator and try to install.

 

[JORGEMAL]

I am logging in as a local administrator, our server is not a Domain Controller, so I suppose that the administrator account is local. Am I correct ?

 

[ICTCity]

no you are not.

If you computer can be part of domain (not a domain controller, just part of) you may be using the domain admin account, to be sure login with this:

COMPUTERNAME\Administrator
password

 

[JORGEMAL]

I guess I did not explain correcty. Our computer is not part of any domain but only of a small workgroup. When I login, the login screen shows the administrator as the default account and I suppose it is the local one. I checked the users and groups section and see that there are only three accounts - administrator, guest and a special account used by an antivirus service.

 

[ICTCity]

Ok so I think there's a policy blocking you. Create another admin account and try if it doesn't work we go deeper

 

[JORGEMAL]

I created a new user and made it part of the Administrators group and the result was the same.

 

[ICTCity]

So here comes the longest part.

Check the event viewer to see any error which can tell you something more.

Follow this tutorial:
http://computerhelp.forum/resources/tuts/tutorials/installation-configuration/use-process-monitor-to-set-up-permissions-properly-r34

Maybe we can find a solution. If not I have others ideas.

 

[JORGEMAL]

I am trying to post a reply and I get a message saying that "

[background=rgb(241, 241, 241)]JORGEMAL, to post links in this forum you must have contributed 20 posts."[/background]​

Why is this happenning if I am not including any links?

 

[ICTCity]

Are you attaching photos?

 

[JORGEMAL]

No, there is only text.

 

[ICTCity]

Try to send it via PM to me.

 

[JORGEMAL]

I just cannot find where to send you a personal message.

 

[ICTCity]

ok let's make it easy...

Post 2 other messagges and then you reach 20

I will not delete or mark you as spam

 

[JORGEMAL]

Ok, this is the first of the 2 messages to reach 20.

 

[JORGEMAL]

And this is the second and final.

 

[JORGEMAL]

I checked the event viewer and here is the result. My Windows Server 2008 is in Spanish so I will do my best to translate the messages.

**** System Event Viewer entries:
1. The service ATICDSDr could not be initiated due to the following error:
The download for the controller has been blocked.
2. Aplicattion : : \??\C:\Users\ADMINI~1\AppData\Local\Temp\{9B94B~1\atiicdxx.sys failed to load
3. Loading of \??\C:\Users\ADMINI~1\AppData\Local\Temp\{9B94B~1\atiicdxx.sys was blocked due to an incompatibility with this system. Please contact the software manufacturer to get a compatible version of the driver.

**** Security Event Viewer entries:
1. Integrity of the code determined that the hash image of a file is invalid. The file could have been damaged by an unauthorized modification or the invalid hash could indicate a posible error in the disk device.


So, maybe the problem has nothing to do with privilegies but it is a safety procedure in order to avoid installing an incorrect/damaged driver.

I tried running a driver update for the network card and I get a different message: No devices present.

So, what I see is that maybe the drivers I have tried so far are not the correct ones, although I do not have an explanation for it because I downloaded them from DELL Drivers and Downloads site using the Service Tag in our server. My main concern is about the BIOS update because, if it is not correct either, I would not like to get into trouble with it.

I highly appreciate your support and service. Please let me know about any comment you have about this issue.

 

[ICTCity]

I think you're right. It looks like these are not the drivers for your server.

Ok try this. Find the EXACT model of your GPU and go to the manufacture website (ati, nvidia, ...) and download driver from there.

Let's try this

 

[JORGEMAL]

I will start finding out the drivers I need and locating them with their respective device manufacturers. I will contact you again in case I need. Thank you very much for your kind service and support.