Re: Automatic Updates Service
Well Folks received an e-mail and here are my instructions to fix the
problem . I will admit I don't want to tackle this one .Seems very
complicated to me . I am sure I am not alone when I say many computers will
not have this update if you need to do this. Will try to get someone to help
me or wait til Microsoft fixes the update. This is a long one .Maybe someone
with knowledge can try this and see if its easy for an old doll to try
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Thank you for contacting Microsoft Windows Update Support. My name is John
and I am glad to work on this case with you. For your reference, the case ID
for this service request is You can contact me directly by writing an email
to
v-30joya@mssupport.microsoft.com with the case ID in the subject line.
From the case log, I understand that updates for the .NET Framework program
cannot be installed properly on the computer. If I have misunderstood your
concern, please do not hesitate to let me know. I understand the
inconvenience you have experienced. Please be assured that I will do my best
to help you.
This issue can occur if the previous .NET Framework component is damaged.
Let's try to remove the previous version of .NET Framework and reinstall all
of them.
Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe
2. Save the file to your Desktop
3. Please double click the file msicuu2.exe on the Desktop to install this
tool on your computer.
Step 2: Remove .NET Framework 1.1
========================
1. Click Start -> (All) Programs->Windows Installer Clean Up.
2. See if you can find .NET Framework software. If so, remove it.
3. Restart the computer and see if the issue still exists.
For more information, please refer to:
-----------
Title: Description of the Windows Installer CleanUp Utility
Link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
However, if any problem is encountered when trying to uninstall .NET
Framework 1.1, we can also refer to the following Knowledge Base article to
uninstall it manually.
http://support.microsoft.com/?id=320112
After that, please restart the computer and perform the following
suggestions to reinstall .NET Framework 1.1 and the updates for it.
Step 3: Install .NET Framework 1.1 Redistributable Package and .NET
Framework 1.1 SP1
=================================================================
1. Please download the Microsoft .NET Framework Version 1.1 Redistributable
Package and the updates from the following link and save them to the C drive
(C:\)
Microsoft .NET Framework Version 1.1 Redistributable Package
http://download.microsoft.com/download/a/a/c/aac39226-8825-44ce-90e3-bf8203e74006/dotnetfx.exe
Microsoft .NET Framework 1.1 Service Pack 1
http://download.microsoft.com/downl...-bdb8-c4e00af5b94b/NDP1.1sp1-KB867460-X86.exe
Security Update for Microsoft .NET Framework, Version 1.1 Service Pack 1
(KB928366)
http://www.download.windowsupdate.c..._20112ef50011e0de2c0e3378139245d81a178b15.exe
2. When the File Download window appears, please click the Save button, and
follow the directions to save it to Windows. After downloading the Microsoft
..NET Framework 1.1 setup file onto your computer, please double-click the
..NET Framework files to manually install them one by one.
If an error is encountered when installing .NET Framework 1.1, we can also
refer to the following Microsoft Knowledge Base article to troubleshoot this
issue:
How to troubleshoot Microsoft .NET Framework 1.1 installation issues
http://support.microsoft.com/?id=824643
If any error code or error message was received when trying to install these
updates, please assist me to capture an error screenshot file for further
research. The detailed error information will be very useful for us to find
out the problem.
Screenshot
======================
1) If any error message appears please press the Print Screen key (PrtScn)
on your keyboard.
2. Click Start, click Run, type MSPAINT, and click OK.
3. In Paint, click Paste under the Edit Menu, click Save under the File
menu, type a file name for the snap shot, choose JPEG as "Save as type",
click "Desktop" on the left pane, and click Save.
4. Please find the screenshot on the Desktop and send it as an attachment
to:
v-30joya@mssupport.microsoft.com.
Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. Once clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.
Please let me know the results at your earliest convenience. I appreciate
your time and effort on this issue. If anything is unclear, please don't
hesitate to let me know and I will be glad to help.
I'm standing by for your reply.
Best Regards,
John Yang
v-30joya@mssupport.microsoft.com
Microsoft Windows Update Support Professional
----------------------------------------------
Very satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback directly to my manager, Tony Tang at
v-30tont@mssupport.microsoft.com.
Windows Live OneCare:
http://go.microsoft.com/?linkid=4416252
Give your computer continuous antivirus and firewall protection, along with
regular tune-ups and back-ups to maintain its performance.
