Terminal service and Outlook2003 printing problem

  • Thread starter Thread starter Tecles Marc
  • Start date Start date
T

Tecles Marc

Guest
Hi all,

We have a strange problem since the upgrade of our Windows 2003 server to
R2.

When the users try to print email using outlook 2003 nothing append No
message nothing printed.

I have found a workaround.
First open the email message by double clicking its name then click the
Forward button and print the message from the forward message window.

Do you have an idea ?

Regards,

Marc
 
Re: Terminal service and Outlook2003 printing problem

Hi Marc,

Is IE7 installed on your TS?

If you logon directly to the console and attempt to print
using Outlook 2003 does it work?

I did a few searches using google web and groups, and the
MS knowledgebase and it seems likely that this problem is
not related to terminal services. I found many people complaining
about being unable to print unless they used the workaround
you mentioned.

Have you tried asking your question in one of the outlook
newsgroups, for example microsoft.public.outlook.printing?

Thanks.

-TP

Tecles Marc wrote:
> Hi all,
>
> We have a strange problem since the upgrade of our Windows 2003
> server to R2.
>
> When the users try to print email using outlook 2003 nothing append No
> message nothing printed.
>
> I have found a workaround.
> First open the email message by double clicking its name then click
> the Forward button and print the message from the forward message
> window.
>
> Do you have an idea ?
>
> Regards,
>
> Marc
 
Re: Terminal service and Outlook2003 printing problem

Hi TP :)

no, IE7 is not installed on the TS.

If i logon directly to the console i could print the messages with outlook
2003 perfectly.

good advice i'll post on this group too.

Thanks,

Marc
"TP" <tperson.knowspamn@mailandnews.com> a écrit dans le message de news:
OmrK5mr%23HHA.2004@TK2MSFTNGP06.phx.gbl...
> Hi Marc,
>
> Is IE7 installed on your TS?
>
> If you logon directly to the console and attempt to print using Outlook
> 2003 does it work?
>
> I did a few searches using google web and groups, and the MS knowledgebase
> and it seems likely that this problem is not related to terminal services.
> I found many people complaining about being unable to print unless they
> used the workaround you mentioned.
>
> Have you tried asking your question in one of the outlook newsgroups, for
> example microsoft.public.outlook.printing?
>
> Thanks.
>
> -TP
>
> Tecles Marc wrote:
>> Hi all,
>>
>> We have a strange problem since the upgrade of our Windows 2003
>> server to R2.
>>
>> When the users try to print email using outlook 2003 nothing append No
>> message nothing printed.
>>
>> I have found a workaround.
>> First open the email message by double clicking its name then click
>> the Forward button and print the message from the forward message
>> window. Do you have an idea ?
>>
>> Regards,
>>
>> Marc
 
Re: Terminal service and Outlook2003 printing problem

Ok,

Let me see if my understanding is correct. You logon using
your admin account via TS and you are unable to print, but
if you logon to the console using the same admin account
and the *same* default printer selection you can print fine?

Using the same account and same printer are important to
the test.

There are no error messages displayed or logged in the
System or Application logs?

Thanks.

-TP

Tecles Marc wrote:
> Hi TP :)
>
> no, IE7 is not installed on the TS.
>
> If i logon directly to the console i could print the messages with
> outlook 2003 perfectly.
>
> good advice i'll post on this group too.
>
> Thanks,
>
> Marc
 
Re: Terminal service and Outlook2003 printing problem

Yes that it.
I can print when logged to the console but not via TS, using the same
account and same defaut printer.

No error displayed,the printer selection box isn't displayed.
No errror logged in th event viewer :(

The problem only occurs with Outlook 2003 and not with Word or Excel for
example.

Marc
"TP" <tperson.knowspamn@mailandnews.com> a écrit dans le message de news:
OO2fiAs%23HHA.4752@TK2MSFTNGP04.phx.gbl...
> Ok,
>
> Let me see if my understanding is correct. You logon using your admin
> account via TS and you are unable to print, but if you logon to the
> console using the same admin account and the *same* default printer
> selection you can print fine?
>
> Using the same account and same printer are important to the test.
>
> There are no error messages displayed or logged in the System or
> Application logs?
>
> Thanks.
>
> -TP
>
> Tecles Marc wrote:
>> Hi TP :)
>>
>> no, IE7 is not installed on the TS.
>>
>> If i logon directly to the console i could print the messages with
>> outlook 2003 perfectly.
>>
>> good advice i'll post on this group too.
>>
>> Thanks,
>>
>> Marc
 
Re: Terminal service and Outlook2003 printing problem

Ok i've done more testing.
In fact i didn't print the same messages from the console and from my TS
session. One was HTML message and the other one a text message.
The text message print just correctly but the Html one causes the issue.

I think this is definitely not a TS issue.

Thanks.
"Tecles Marc" <mtecles@garonne-animation.com> a écrit dans le message de
news: OYkgEas%23HHA.3916@TK2MSFTNGP02.phx.gbl...
> Yes that it.
> I can print when logged to the console but not via TS, using the same
> account and same defaut printer.
>
> No error displayed,the printer selection box isn't displayed.
> No errror logged in th event viewer :(
>
> The problem only occurs with Outlook 2003 and not with Word or Excel for
> example.
>
> Marc
> "TP" <tperson.knowspamn@mailandnews.com> a écrit dans le message de news:
> OO2fiAs%23HHA.4752@TK2MSFTNGP04.phx.gbl...
>> Ok,
>>
>> Let me see if my understanding is correct. You logon using your admin
>> account via TS and you are unable to print, but if you logon to the
>> console using the same admin account and the *same* default printer
>> selection you can print fine?
>>
>> Using the same account and same printer are important to the test.
>>
>> There are no error messages displayed or logged in the System or
>> Application logs?
>>
>> Thanks.
>>
>> -TP
>>
>> Tecles Marc wrote:
>>> Hi TP :)
>>>
>>> no, IE7 is not installed on the TS.
>>>
>>> If i logon directly to the console i could print the messages with
>>> outlook 2003 perfectly.
>>>
>>> good advice i'll post on this group too.
>>>
>>> Thanks,
>>>
>>> Marc
>
>
 
Re: Terminal service and Outlook2003 printing problem

Hi again,

Thanks for reporting back. Please take a look over in the
outlook groups for some potential fixes--when I searched
there were some suggestions.

Thanks.

-TP

Tecles Marc wrote:
> Ok i've done more testing.
> In fact i didn't print the same messages from the console and from my
> TS session. One was HTML message and the other one a text message.
> The text message print just correctly but the Html one causes the
> issue.
>
> I think this is definitely not a TS issue.
>
> Thanks.
 
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