Unable to log into Server

  • Thread starter Thread starter Derek Da Silva
  • Start date Start date
D

Derek Da Silva

Guest
Hi Everyone,

When I log into the server I am confronted with a black screen and I cannot
proceed. This usually happens when someone RDP into the server and forgot to
log off. Is there a way to allow me to log in without having to restart the
server?

Thank you,
D
 
Re: Unable to log into Server

Are you sharing your user account with someone else, like several
persons using the same Administrator account? Sounds like the screen
saver has kicked in when you take over a disconnected session.

Disable the screen saver on the TS.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
<DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
microsoft.public.windows.terminal_services:

> Hi Everyone,
>
> When I log into the server I am confronted with a black screen
> and I cannot proceed. This usually happens when someone RDP
> into the server and forgot to log off. Is there a way to allow
> me to log in without having to restart the server?
>
> Thank you,
> D
 
Re: Unable to log into Server

Yes- I share the admin account with other users. How do I disable the ssaver
under TS? Is there a way I can log on and get to the server without
rebooting it?

Thanks,
D

"Vera Noest [MVP]" wrote:

> Are you sharing your user account with someone else, like several
> persons using the same Administrator account? Sounds like the screen
> saver has kicked in when you take over a disconnected session.
>
> Disable the screen saver on the TS.
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
> microsoft.public.windows.terminal_services:
>
> > Hi Everyone,
> >
> > When I log into the server I am confronted with a black screen
> > and I cannot proceed. This usually happens when someone RDP
> > into the server and forgot to log off. Is there a way to allow
> > me to log in without having to restart the server?
> >
> > Thank you,
> > D
>
 
Re: Unable to log into Server

You can disable the screen saver with a GPO:

User Configuration - Administrative templates - Control Panel -
Display
"Screen saver"

Since it's a user setting, you also need to configure loopback
processing in the same GPO:

Computer Configuration - Administrative Templates - System - Group
Policy
"User Group Policy loopback processing mode" - "Replace"

Do you have access to the physical console of the server?
Can you connect to the console session (with mstsc /console)?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
<DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
microsoft.public.windows.terminal_services:

> Yes- I share the admin account with other users. How do I
> disable the ssaver under TS? Is there a way I can log on and
> get to the server without rebooting it?
>
> Thanks,
> D
>
> "Vera Noest [MVP]" wrote:
>
>> Are you sharing your user account with someone else, like
>> several persons using the same Administrator account? Sounds
>> like the screen saver has kicked in when you take over a
>> disconnected session.
>>
>> Disable the screen saver on the TS.
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007
>> in microsoft.public.windows.terminal_services:
>>
>> > Hi Everyone,
>> >
>> > When I log into the server I am confronted with a black
>> > screen and I cannot proceed. This usually happens when
>> > someone RDP into the server and forgot to log off. Is there
>> > a way to allow me to log in without having to restart the
>> > server?
>> >
>> > Thank you,
>> > D
 
Re: Unable to log into Server

Hi Vera,

I can access the server via a KVM over IP (as if I am physically infront of
the server). I attempted to connect to the server use mstsc /console /v:IP#
I get a grey screen after entering the server.

Thank you for getting back to me so quickly- I appreciate it alot.

Thank you,
D


"Vera Noest [MVP]" wrote:

> You can disable the screen saver with a GPO:
>
> User Configuration - Administrative templates - Control Panel -
> Display
> "Screen saver"
>
> Since it's a user setting, you also need to configure loopback
> processing in the same GPO:
>
> Computer Configuration - Administrative Templates - System - Group
> Policy
> "User Group Policy loopback processing mode" - "Replace"
>
> Do you have access to the physical console of the server?
> Can you connect to the console session (with mstsc /console)?
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
> microsoft.public.windows.terminal_services:
>
> > Yes- I share the admin account with other users. How do I
> > disable the ssaver under TS? Is there a way I can log on and
> > get to the server without rebooting it?
> >
> > Thanks,
> > D
> >
> > "Vera Noest [MVP]" wrote:
> >
> >> Are you sharing your user account with someone else, like
> >> several persons using the same Administrator account? Sounds
> >> like the screen saver has kicked in when you take over a
> >> disconnected session.
> >>
> >> Disable the screen saver on the TS.
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
> >>
> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007
> >> in microsoft.public.windows.terminal_services:
> >>
> >> > Hi Everyone,
> >> >
> >> > When I log into the server I am confronted with a black
> >> > screen and I cannot proceed. This usually happens when
> >> > someone RDP into the server and forgot to log off. Is there
> >> > a way to allow me to log in without having to restart the
> >> > server?
> >> >
> >> > Thank you,
> >> > D
>
 
Re: Unable to log into Server

Then it seems that there's something else going on than just the
normal screen saver.
Is the server functioning as it should in all other respects?
Are there any warnings or errors in the EventLog?
When you run Terminal Services Manager from another server, can you
connect to this server and check if there are any disconnected or
"down" sessions? If there are, does the problem go away when you
kill these sessions?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
<DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
microsoft.public.windows.terminal_services:

> Hi Vera,
>
> I can access the server via a KVM over IP (as if I am physically
> infront of the server). I attempted to connect to the server
> use mstsc /console /v:IP# I get a grey screen after entering the
> server.
>
> Thank you for getting back to me so quickly- I appreciate it
> alot.
>
> Thank you,
> D
>
>
> "Vera Noest [MVP]" wrote:
>
>> You can disable the screen saver with a GPO:
>>
>> User Configuration - Administrative templates - Control Panel -
>> Display
>> "Screen saver"
>>
>> Since it's a user setting, you also need to configure loopback
>> processing in the same GPO:
>>
>> Computer Configuration - Administrative Templates - System -
>> Group Policy
>> "User Group Policy loopback processing mode" - "Replace"
>>
>> Do you have access to the physical console of the server?
>> Can you connect to the console session (with mstsc /console)?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007
>> in microsoft.public.windows.terminal_services:
>>
>> > Yes- I share the admin account with other users. How do I
>> > disable the ssaver under TS? Is there a way I can log on and
>> > get to the server without rebooting it?
>> >
>> > Thanks,
>> > D
>> >
>> > "Vera Noest [MVP]" wrote:
>> >
>> >> Are you sharing your user account with someone else, like
>> >> several persons using the same Administrator account? Sounds
>> >> like the screen saver has kicked in when you take over a
>> >> disconnected session.
>> >>
>> >> Disable the screen saver on the TS.
>> >> _________________________________________________________
>> >> Vera Noest
>> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> TS troubleshooting: http://ts.veranoest.net
>> >> ___ please respond in newsgroup, NOT by private email ___
>> >>
>> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep
>> >> 2007 in microsoft.public.windows.terminal_services:
>> >>
>> >> > Hi Everyone,
>> >> >
>> >> > When I log into the server I am confronted with a black
>> >> > screen and I cannot proceed. This usually happens when
>> >> > someone RDP into the server and forgot to log off. Is
>> >> > there a way to allow me to log in without having to
>> >> > restart the server?
>> >> >
>> >> > Thank you,
>> >> > D
 
Re: Unable to log into Server

Hi Vera,

The server (file server) is still runnning like there is no problems. I am
unable to view the event log because I cannot sign in. Under Terminal
Services Manager, I have connected to the server and I do not see any
connections.

Thank you,
D


"Vera Noest [MVP]" wrote:

> Then it seems that there's something else going on than just the
> normal screen saver.
> Is the server functioning as it should in all other respects?
> Are there any warnings or errors in the EventLog?
> When you run Terminal Services Manager from another server, can you
> connect to this server and check if there are any disconnected or
> "down" sessions? If there are, does the problem go away when you
> kill these sessions?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007 in
> microsoft.public.windows.terminal_services:
>
> > Hi Vera,
> >
> > I can access the server via a KVM over IP (as if I am physically
> > infront of the server). I attempted to connect to the server
> > use mstsc /console /v:IP# I get a grey screen after entering the
> > server.
> >
> > Thank you for getting back to me so quickly- I appreciate it
> > alot.
> >
> > Thank you,
> > D
> >
> >
> > "Vera Noest [MVP]" wrote:
> >
> >> You can disable the screen saver with a GPO:
> >>
> >> User Configuration - Administrative templates - Control Panel -
> >> Display
> >> "Screen saver"
> >>
> >> Since it's a user setting, you also need to configure loopback
> >> processing in the same GPO:
> >>
> >> Computer Configuration - Administrative Templates - System -
> >> Group Policy
> >> "User Group Policy loopback processing mode" - "Replace"
> >>
> >> Do you have access to the physical console of the server?
> >> Can you connect to the console session (with mstsc /console)?
> >>
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
> >>
> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007
> >> in microsoft.public.windows.terminal_services:
> >>
> >> > Yes- I share the admin account with other users. How do I
> >> > disable the ssaver under TS? Is there a way I can log on and
> >> > get to the server without rebooting it?
> >> >
> >> > Thanks,
> >> > D
> >> >
> >> > "Vera Noest [MVP]" wrote:
> >> >
> >> >> Are you sharing your user account with someone else, like
> >> >> several persons using the same Administrator account? Sounds
> >> >> like the screen saver has kicked in when you take over a
> >> >> disconnected session.
> >> >>
> >> >> Disable the screen saver on the TS.
> >> >> _________________________________________________________
> >> >> Vera Noest
> >> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> >> TS troubleshooting: http://ts.veranoest.net
> >> >> ___ please respond in newsgroup, NOT by private email ___
> >> >>
> >> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
> >> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep
> >> >> 2007 in microsoft.public.windows.terminal_services:
> >> >>
> >> >> > Hi Everyone,
> >> >> >
> >> >> > When I log into the server I am confronted with a black
> >> >> > screen and I cannot proceed. This usually happens when
> >> >> > someone RDP into the server and forgot to log off. Is
> >> >> > there a way to allow me to log in without having to
> >> >> > restart the server?
> >> >> >
> >> >> > Thank you,
> >> >> > D
>
 
Re: Unable to log into Server

You can start Computer Manager on another server or XP client and
connect it to the file server to see it's EventLog.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
<DerekDaSilva@discussions.microsoft.com> wrote on 21 sep 2007 in
microsoft.public.windows.terminal_services:

> Hi Vera,
>
> The server (file server) is still runnning like there is no
> problems. I am unable to view the event log because I cannot
> sign in. Under Terminal Services Manager, I have connected to
> the server and I do not see any connections.
>
> Thank you,
> D
>
>
> "Vera Noest [MVP]" wrote:
>
>> Then it seems that there's something else going on than just
>> the normal screen saver.
>> Is the server functioning as it should in all other respects?
>> Are there any warnings or errors in the EventLog?
>> When you run Terminal Services Manager from another server, can
>> you connect to this server and check if there are any
>> disconnected or "down" sessions? If there are, does the problem
>> go away when you kill these sessions?
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep 2007
>> in microsoft.public.windows.terminal_services:
>>
>> > Hi Vera,
>> >
>> > I can access the server via a KVM over IP (as if I am
>> > physically infront of the server). I attempted to connect to
>> > the server use mstsc /console /v:IP# I get a grey screen
>> > after entering the server.
>> >
>> > Thank you for getting back to me so quickly- I appreciate it
>> > alot.
>> >
>> > Thank you,
>> > D
>> >
>> >
>> > "Vera Noest [MVP]" wrote:
>> >
>> >> You can disable the screen saver with a GPO:
>> >>
>> >> User Configuration - Administrative templates - Control
>> >> Panel - Display
>> >> "Screen saver"
>> >>
>> >> Since it's a user setting, you also need to configure
>> >> loopback processing in the same GPO:
>> >>
>> >> Computer Configuration - Administrative Templates - System -
>> >> Group Policy
>> >> "User Group Policy loopback processing mode" - "Replace"
>> >>
>> >> Do you have access to the physical console of the server?
>> >> Can you connect to the console session (with mstsc
>> >> /console)?
>> >>
>> >> _________________________________________________________
>> >> Vera Noest
>> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> TS troubleshooting: http://ts.veranoest.net
>> >> ___ please respond in newsgroup, NOT by private email ___
>> >>
>> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep
>> >> 2007 in microsoft.public.windows.terminal_services:
>> >>
>> >> > Yes- I share the admin account with other users. How do I
>> >> > disable the ssaver under TS? Is there a way I can log on
>> >> > and get to the server without rebooting it?
>> >> >
>> >> > Thanks,
>> >> > D
>> >> >
>> >> > "Vera Noest [MVP]" wrote:
>> >> >
>> >> >> Are you sharing your user account with someone else, like
>> >> >> several persons using the same Administrator account?
>> >> >> Sounds like the screen saver has kicked in when you take
>> >> >> over a disconnected session.
>> >> >>
>> >> >> Disable the screen saver on the TS.
>> >> >> _________________________________________________________
>> >> >> Vera Noest
>> >> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> >> TS troubleshooting: http://ts.veranoest.net
>> >> >> ___ please respond in newsgroup, NOT by private email ___
>> >> >>
>> >> >> =?Utf-8?B?RGVyZWsgRGEgU2lsdmE=?=
>> >> >> <DerekDaSilva@discussions.microsoft.com> wrote on 20 sep
>> >> >> 2007 in microsoft.public.windows.terminal_services:
>> >> >>
>> >> >> > Hi Everyone,
>> >> >> >
>> >> >> > When I log into the server I am confronted with a black
>> >> >> > screen and I cannot proceed. This usually happens when
>> >> >> > someone RDP into the server and forgot to log off. Is
>> >> >> > there a way to allow me to log in without having to
>> >> >> > restart the server?
>> >> >> >
>> >> >> > Thank you,
>> >> >> > D
 
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