Dial-up Modem Problems

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Martin H

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I have had to re-install Win 2000 as I was having problem with Zone alarm and
couldn't connect to the internet. This problem has gone but I sometimes need
to use my dial-up system and this has now stooped. Win 2K says that I
haven't got a modem connected but I have and it an internal one. Has the
re-install affected the modem and how do I re-configure it?
--
Martin
 
Re: Dial-up Modem Problems


"Martin H" <MartinH@discussions.microsoft.com> wrote in message
news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...
>I have had to re-install Win 2000 as I was having problem with Zone alarm
>and
> couldn't connect to the internet. This problem has gone but I sometimes
> need
> to use my dial-up system and this has now stooped. Win 2K says that I
> haven't got a modem connected but I have and it an internal one. Has the
> re-install affected the modem and how do I re-configure it?
> --
> Martin
You need to install the drivers that the modem manufacturer
supplied with the modem.
 
Re: Dial-up Modem Problems

"Martin H" <MartinH@discussions.microsoft.com> wrote in message news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...
> I have had to re-install Win 2000 as I was having problem with Zone alarm and
> couldn't connect to the internet. This problem has gone but I sometimes need
> to use my dial-up system and this has now stooped. Win 2K says that I
> haven't got a modem connected but I have and it an internal one. Has the
> re-install affected the modem and how do I re-configure it?

Go to "Control Panel", "Add/Remove Hardware" and troubleshoot or
reinstall the modem. If this doesn't help or can't be done, please repost
with more information, including the manufacturer and model of the
modem.

Ben
 
Re: Dial-up Modem Problems

I did as you suggested but the modem is not being detected by the OS. I have
removed the modem and the only details I can see on it are as follow:
PCI Modem V.92 WW5.4C
PIBZ 033N1137

If it is a driver that is required then which one do I install?

Many thanks in adavance
--
Martin


"Ben Myers" wrote:

> "Martin H" <MartinH@discussions.microsoft.com> wrote in message news:25C62162-86F2-4428-A7F1-0F329FAAF880@microsoft.com...
> > I have had to re-install Win 2000 as I was having problem with Zone alarm and
> > couldn't connect to the internet. This problem has gone but I sometimes need
> > to use my dial-up system and this has now stooped. Win 2K says that I
> > haven't got a modem connected but I have and it an internal one. Has the
> > re-install affected the modem and how do I re-configure it?
>
> Go to "Control Panel", "Add/Remove Hardware" and troubleshoot or
> reinstall the modem. If this doesn't help or can't be done, please repost
> with more information, including the manufacturer and model of the
> modem.
>
> Ben
>
>
 
Re: Dial-up Modem Problems

Martin H wrote:

> I did as you suggested but the modem is not being detected by the OS. I have
> removed the modem and the only details I can see on it are as follow:
> PCI Modem V.92 WW5.4C
> PIBZ 033N1137
>
> If it is a driver that is required then which one do I install?
>
> Many thanks in adavance

You need the FCCID No. and model number to be sure of identifying the
manufacturer and model of your PCI card. This should be printed
somewhere on it, but is not always clearly shown. What you supplied is
neither.

Have a look at http://www.computerhope.com/jargon/f/fccid.htm to get an
idea what to look for.
 
Re: Dial-up Modem Problems

Click on Start | Run and enter msinfo32 . Look in Components\Problem
Devices, do you see the modem there and do you see its PCI\VEN number?

John

Martin H wrote:

> I did as you suggested but the modem is not being detected by the OS. I have
> removed the modem and the only details I can see on it are as follow:
> PCI Modem V.92 WW5.4C
> PIBZ 033N1137
>
> If it is a driver that is required then which one do I install?
>
> Many thanks in adavance
 
Re: Dial-up Modem Problems

I found the driver for my modem and installed it on my system. I re-started
my computer to complete the installation and during re-start an error message
on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL
Ntoskrnl.exe

I restarted in the safe mode and unistalled the driver but on restart the
error message still appeared.

Any suggestions on a fix?
--
Martin


"John John" wrote:

> Click on Start | Run and enter msinfo32 . Look in Components\Problem
> Devices, do you see the modem there and do you see its PCI\VEN number?
>
> John
>
> Martin H wrote:
>
> > I did as you suggested but the modem is not being detected by the OS. I have
> > removed the modem and the only details I can see on it are as follow:
> > PCI Modem V.92 WW5.4C
> > PIBZ 033N1137
> >
> > If it is a driver that is required then which one do I install?
> >
> > Many thanks in adavance
>
 
Re: Dial-up Modem Problems

Try booting using the Last Known Good Configuration.

John

Martin H wrote:
> I found the driver for my modem and installed it on my system. I re-started
> my computer to complete the installation and during re-start an error message
> on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL
> Ntoskrnl.exe
>
> I restarted in the safe mode and unistalled the driver but on restart the
> error message still appeared.
>
> Any suggestions on a fix?
 
Re: Dial-up Modem Problems

John John wrote:
> Try booting using the Last Known Good Configuration.
>
> John
>
> Martin H wrote:
>
>> I found the driver for my modem and installed it on my system. I
>> re-started my computer to complete the installation and during
>> re-start an error message on a blue screen was displayed. STOP:
>> 0x0000000A, IRQL_NOT_LESS_OR_EQUAL Ntoskrnl.exe
>>
>> I restarted in the safe mode and unistalled the driver but on restart
>> the error message still appeared.
>>
>> Any suggestions on a fix?
>
First remove modem card and see whether the problem remains.
 
Re: Dial-up Modem Problems

"Martin H" <MartinH@discussions.microsoft.com> wrote in message news:6C7B72C3-FD3C-4970-97DE-4C932DBB1D92@microsoft.com...
> I found the driver for my modem and installed it on my system. I re-started
> my computer to complete the installation and during re-start an error message
> on a blue screen was displayed. STOP: 0x0000000A, IRQL_NOT_LESS_OR_EQUAL
> Ntoskrnl.exe
> I restarted in the safe mode and unistalled the driver but on restart the
> error message still appeared.
> Any suggestions on a fix?

As mentioned by another poster, try using "Last known good configuration".
Also, see if this is helpful.

http://support.microsoft.com/kb/199184

Ben
 
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