Enable Remote Desktop via group policy

  • Thread starter Thread starter Joe Murphy
  • Start date Start date
J

Joe Murphy

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I know that I can enable this throughout our organization using group
policy, but what I want to be sure of is that the end-user has control over
whether or not to allow the remote desktop session.

I want to avoid any IT "big brother" perception. They already think we sit
around reading their emails. ;)

Thanks,
JM
 
Re: Enable Remote Desktop via group policy

Do you mean shadowing? Simply have the shadow options set to prompt the
user.

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com

Joe Murphy wrote:
> I know that I can enable this throughout our organization using group
> policy, but what I want to be sure of is that the end-user has control over
> whether or not to allow the remote desktop session.
>
> I want to avoid any IT "big brother" perception. They already think we sit
> around reading their emails. ;)
>
> Thanks,
> JM
>
>
 
Re: Enable Remote Desktop via group policy

Not shadowing (at least I don't think so). I mean when a user calls me for
help and I want to remotely control their desktop. I'd like them to get a
prompt when I try to establish the remote session so they don't freak out,
like some users do.

Thanks,
JM

"Jeff Pitsch" <Jeff@Jeffpitschconsulting.com> wrote in message
news:%23Ugm7Z5$HHA.5868@TK2MSFTNGP05.phx.gbl...
> Do you mean shadowing? Simply have the shadow options set to prompt the
> user.
>
> Jeff Pitsch
> Microsoft MVP - Terminal Server
> Citrix Technology Professional
> Provision Networks VIP
>
> Forums not enough?
> Get support from the experts at your business
> http://jeffpitschconsulting.com
>
> Joe Murphy wrote:
>> I know that I can enable this throughout our organization using group
>> policy, but what I want to be sure of is that the end-user has control
>> over whether or not to allow the remote desktop session.
>>
>> I want to avoid any IT "big brother" perception. They already think we
>> sit around reading their emails. ;)
>>
>> Thanks,
>> JM
 
Re: Enable Remote Desktop via group policy

Do you mean Remote Assistance? So that you and the user see and can
interact with the same screen at the same time? That can be
configured so that the user must initiate it (invite you to give
Remote Assistance, and allow you to connect).

Or do you mean that you rdp into the client? Thereby effectively
logging out and shutting out the users? I wouldn't do that when
they call you, meaning they are present in front of their
workstation. Remote Assistance is ideal for this. You can teach the
user while you fix the problem, and they can see what you do.

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"Joe Murphy" <spam@spamthis.com> wrote on 25 sep 2007 in
microsoft.public.windows.terminal_services:

> Not shadowing (at least I don't think so). I mean when a user
> calls me for help and I want to remotely control their desktop.
> I'd like them to get a prompt when I try to establish the remote
> session so they don't freak out, like some users do.
>
> Thanks,
> JM
>
> "Jeff Pitsch" <Jeff@Jeffpitschconsulting.com> wrote in message
> news:%23Ugm7Z5$HHA.5868@TK2MSFTNGP05.phx.gbl...
>> Do you mean shadowing? Simply have the shadow options set to
>> prompt the user.
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Server
>> Citrix Technology Professional
>> Provision Networks VIP
>>
>> Forums not enough?
>> Get support from the experts at your business
>> http://jeffpitschconsulting.com
>>
>> Joe Murphy wrote:
>>> I know that I can enable this throughout our organization
>>> using group policy, but what I want to be sure of is that the
>>> end-user has control over whether or not to allow the remote
>>> desktop session.
>>>
>>> I want to avoid any IT "big brother" perception. They already
>>> think we sit around reading their emails. ;)
>>>
>>> Thanks,
>>> JM
 
Re: Enable Remote Desktop via group policy

Yes, you are talking about shadowing aka Remote Control.

Jeff's comment is correct--you can set the prompt option. I
have never used it for XP connections so I am not certain it
will work for them. By default it prompts the user so if you
have not set it already there is no need.

Note that with XP Pro SP2 you need to add the following
registry entry to each machine to do what you want:

HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server

AllowRemoteRPC REG_DWORD 0x00000001

-TP

Joe Murphy wrote:
> Not shadowing (at least I don't think so). I mean when a user calls
> me for help and I want to remotely control their desktop. I'd like
> them to get a prompt when I try to establish the remote session so
> they don't freak out, like some users do.
>
> Thanks,
> JM
 
Re: Enable Remote Desktop via group policy

http://ts.veranoest.net/ts_faq_administration.htm#XPSP2remote

:-)

Vera Noest [MVP] wrote:
> Do you mean Remote Assistance? So that you and the user see and can
> interact with the same screen at the same time? That can be
> configured so that the user must initiate it (invite you to give
> Remote Assistance, and allow you to connect).
>
> Or do you mean that you rdp into the client? Thereby effectively
> logging out and shutting out the users? I wouldn't do that when
> they call you, meaning they are present in front of their
> workstation. Remote Assistance is ideal for this. You can teach the
> user while you fix the problem, and they can see what you do.
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
 
Re: Enable Remote Desktop via group policy

LOL!
But I actually thought that the OP was possibly referring to Remote
Assistance, i.e. interacting with the users *XP* desktop session,
not just the users *TS* desktop session.
Our helpdesk uses Remote Assistance all the time, since we run a
mixture of local applications and TS applications.
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"TP" <tperson.knowspamn@mailandnews.com> wrote on 25 sep 2007 in
microsoft.public.windows.terminal_services:

> http://ts.veranoest.net/ts_faq_administration.htm#XPSP2remote
>
>:-)
>
> Vera Noest [MVP] wrote:
>> Do you mean Remote Assistance? So that you and the user see and
>> can interact with the same screen at the same time? That can be
>> configured so that the user must initiate it (invite you to
>> give Remote Assistance, and allow you to connect).
>>
>> Or do you mean that you rdp into the client? Thereby
>> effectively logging out and shutting out the users? I wouldn't
>> do that when they call you, meaning they are present in front
>> of their workstation. Remote Assistance is ideal for this. You
>> can teach the user while you fix the problem, and they can see
>> what you do.
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
 
Re: Enable Remote Desktop via group policy

That's what is so nice about it--you can have your XP machines
listed in your tsadmin favorites just like your servers. When you
need to offer assistance you can right-click on the user's name
and choose Remote Control. Another nice thing is you can see
the list of processes the user has running.

If the user clicks yes you are connected to their XP desktop just
like PC Anywhere, VNC, etc.

-TP

Vera Noest [MVP] wrote:
> LOL!
> But I actually thought that the OP was possibly referring to Remote
> Assistance, i.e. interacting with the users *XP* desktop session,
> not just the users *TS* desktop session.
> Our helpdesk uses Remote Assistance all the time, since we run a
> mixture of local applications and TS applications.
>
 
Re: Enable Remote Desktop via group policy

You're kidding :-) I've never done that, will try it out!
Our helpdesk always uses Help and Support from the Start menu to
offer Remote Assistance, but this sounds easier!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

"TP" <tperson.knowspamn@mailandnews.com> wrote on 25 sep 2007:

> That's what is so nice about it--you can have your XP machines
> listed in your tsadmin favorites just like your servers. When
> you need to offer assistance you can right-click on the user's
> name and choose Remote Control. Another nice thing is you can
> see the list of processes the user has running.
>
> If the user clicks yes you are connected to their XP desktop
> just like PC Anywhere, VNC, etc.
>
> -TP
>
> Vera Noest [MVP] wrote:
>> LOL!
>> But I actually thought that the OP was possibly referring to
>> Remote Assistance, i.e. interacting with the users *XP* desktop
>> session, not just the users *TS* desktop session.
>> Our helpdesk uses Remote Assistance all the time, since we run
>> a mixture of local applications and TS applications.
 
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