TS Device CAL not releasing after expiration

  • Thread starter Thread starter jhferry3@gmail.com
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jhferry3@gmail.com

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Hi,

I have 100 TS cal licenses in per device mode. I started getting
calls that people couldnt connect. When I looked at the TS licenses I
had 2 Cal licenses that expired but I never got them back.

WHat could cause this?
 
Re: TS Device CAL not releasing after expiration

Were you getting 1003 and 1004 errors in the event logs? Do you have
100 or fewer devices that have connected in the last 90 days?

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com

jhferry3@gmail.com wrote:
> Hi,
>
> I have 100 TS cal licenses in per device mode. I started getting
> calls that people couldnt connect. When I looked at the TS licenses I
> had 2 Cal licenses that expired but I never got them back.
>
> WHat could cause this?
>
 
Re: TS Device CAL not releasing after expiration

On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>
wrote:
> Were you getting 1003 and 1004 errors in the event logs? Do you have
> 100 or fewer devices that have connected in the last 90 days?
>
> Jeff Pitsch
> Microsoft MVP - Terminal Server
> Citrix Technology Professional
> Provision Networks VIP
>
> Forums not enough?
> Get support from the experts at your businesshttp://jeffpitschconsulting.com
>
> jhfer...@gmail.com wrote:
> > Hi,

>
> > I have 100 TS cal licenses in per device mode. I started getting
> > calls that people couldnt connect. When I looked at the TS licenses I
> > had 2 Cal licenses that expired but I never got them back.

>
> > WHat could cause this?


I do not see those errors but we do have less than 100 PC connecting I
would think. We only have 100 licenses.
 
Re: TS Device CAL not releasing after expiration

Then how did you figure the problem to be a licensing issue when the
users couldn't connect?

Jeff Pitsch
Microsoft MVP - Terminal Server
Citrix Technology Professional
Provision Networks VIP

Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com

jhferry3@gmail.com wrote:
> On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>
> wrote:
>> Were you getting 1003 and 1004 errors in the event logs? Do you have
>> 100 or fewer devices that have connected in the last 90 days?
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Server
>> Citrix Technology Professional
>> Provision Networks VIP
>>
>> Forums not enough?
>> Get support from the experts at your businesshttp://jeffpitschconsulting.com
>>
>> jhfer...@gmail.com wrote:
>>> Hi,
>>> I have 100 TS cal licenses in per device mode. I started getting
>>> calls that people couldnt connect. When I looked at the TS licenses I
>>> had 2 Cal licenses that expired but I never got them back.
>>> WHat could cause this?

>
> I do not see those errors but we do have less than 100 PC connecting I
> would think. We only have 100 licenses.
>
 
Re: TS Device CAL not releasing after expiration

On Sep 27, 1:57 pm, Jeff Pitsch <J...@Jeffpitschconsulting.com> wrote:
> Then how did you figure the problem to be a licensing issue when the
> users couldn't connect?
>
> Jeff Pitsch
> Microsoft MVP - Terminal Server
> Citrix Technology Professional
> Provision Networks VIP
>
> Forums not enough?
> Get support from the experts at your businesshttp://jeffpitschconsulting.com
>
> jhfer...@gmail.com wrote:
> > On Sep 27, 11:51 am, Jeff Pitsch <J...@Jeffpitschconsulting.com>
> > wrote:
> >> Were you getting 1003 and 1004 errors in the event logs? Do you have
> >> 100 or fewer devices that have connected in the last 90 days?

>
> >> Jeff Pitsch
> >> Microsoft MVP - Terminal Server
> >> Citrix Technology Professional
> >> Provision Networks VIP

>
> >> Forums not enough?
> >> Get support from the experts at your businesshttp://jeffpitschconsulting.com

>
> >> jhfer...@gmail.com wrote:
> >>> Hi,
> >>> I have 100 TS cal licenses in per device mode. I started getting
> >>> calls that people couldnt connect. When I looked at the TS licenses I
> >>> had 2 Cal licenses that expired but I never got them back.
> >>> WHat could cause this?

>
> > I do not see those errors but we do have less than 100 PC connecting I
> > would think. We only have 100 licenses.


I sent into TS licensing and saw that 4 clients should have expired
and didnt release the license.
 
Re: TS Device CAL not releasing after expiration

From:
http://ts.veranoest.net/ts_faq_licensing.htm#release_expired_TSCALs

Q: Expired TS CALs are not returned to the pool of available
licenses

A: If Microsoft's Volume Shadow Copy Service (VSS) is running on
the server, it could stop the thread on the TS License Server which
reclaims expired licenses.

Stop and restart the TS Licensing Service - it will restart the
thread, and, if the bug is the culprit, expired licenses will be
returned to the pool of available licenses within a couple of
minutes after the service is restarted.

For more details, check:

279561 - How to Override the License Server Discovery Process in
Windows Server 2003 Terminal Service
http://support.microsoft.com/?kbid=279561

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"jhferry3@gmail.com" <jhferry3@gmail.com> wrote on 28 sep 2007 in
microsoft.public.windows.terminal_services:

> On Sep 27, 1:57 pm, Jeff Pitsch <J...@Jeffpitschconsulting.com>
> wrote:
>> Then how did you figure the problem to be a licensing issue
>> when the users couldn't connect?
>>
>> Jeff Pitsch
>> Microsoft MVP - Terminal Server
>> Citrix Technology Professional
>> Provision Networks VIP
>>
>> Forums not enough?
>> Get support from the experts at your
>> businesshttp://jeffpitschconsulting.com
>>
>> jhfer...@gmail.com wrote:
>> > On Sep 27, 11:51 am, Jeff Pitsch
>> > <J...@Jeffpitschconsulting.com> wrote:
>> >> Were you getting 1003 and 1004 errors in the event logs? Do
>> >> you have 100 or fewer devices that have connected in the
>> >> last 90 days?

>>
>> >> Jeff Pitsch
>> >> Microsoft MVP - Terminal Server
>> >> Citrix Technology Professional
>> >> Provision Networks VIP

>>
>> >> Forums not enough?
>> >> Get support from the experts at your
>> >> businesshttp://jeffpitschconsulting.com

>>
>> >> jhfer...@gmail.com wrote:
>> >>> Hi,
>> >>> I have 100 TS cal licenses in per device mode. I started
>> >>> getting calls that people couldnt connect. When I looked
>> >>> at the TS licenses I had 2 Cal licenses that expired but I
>> >>> never got them back. WHat could cause this?

>>
>> > I do not see those errors but we do have less than 100 PC
>> > connecting I would think. We only have 100 licenses.

>
> I sent into TS licensing and saw that 4 clients should have
> expired and didnt release the license.
 
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