Terminal Services CALs installed and activated, but aren't being u

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iswex

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Hello there...

This issue is occuring on Server 03. As I described in the subject, there's
two Terminal Server CAL 2003 5-license paks we installed, 5 are part of the
Open License and 5 are a Retail pak. They're installed and Activated, but
for some reason it doesn't use any of them. It will not allow more than 5
users to connect...

I tried to do a phone activation with the Retail pak to see if doing that
and "reinstalling" it will kick it in. Yet it does not, and now it shows 15
total CALs... 10 retail, 5 open :)

I'm completely confused as to why this is occuring. When it first happened
the machine was SP1. It was updated to SP2 but that didn't do anything but
correct the error in the Licensing program itself. I've done research and so
far as I can tell from this point, the only option I know is to uninstall and
reinstall licensing.

Any help is appreciated, thanks... I'm almost totally burned out on
investigating this issue.
 
Re: Terminal Services CALs installed and activated, but aren't being u

You'll have to provide some more information:

* which types of TS CALs did you install, Per User or Per Device?
* in which licensing mode is the Terminal Server, in Per User or in
Per Device licensing mode?
* which error message do you get when your connection is refused
(*exact* wording!)
* which EventID, with Source and Description, do you see in the
EventLog on the Terminal Server when your connection is refused?
* in TS Licensing Manager, which entries do you see, apart from the
installed License Packs? In particular, are any temporary licenses
issued to clients?
* can you connect with a maximum of 5 users, irrespective of which
workstations they are connecting from? Or can you only connect from
5 specific workstations?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on 03
okt 2007 in microsoft.public.windows.terminal_services:

> Hello there...
>
> This issue is occuring on Server 03. As I described in the
> subject, there's two Terminal Server CAL 2003 5-license paks we
> installed, 5 are part of the Open License and 5 are a Retail
> pak. They're installed and Activated, but for some reason it
> doesn't use any of them. It will not allow more than 5 users to
> connect...
>
> I tried to do a phone activation with the Retail pak to see if
> doing that and "reinstalling" it will kick it in. Yet it does
> not, and now it shows 15 total CALs... 10 retail, 5 open :)
>
> I'm completely confused as to why this is occuring. When it
> first happened the machine was SP1. It was updated to SP2 but
> that didn't do anything but correct the error in the Licensing
> program itself. I've done research and so far as I can tell from
> this point, the only option I know is to uninstall and reinstall
> licensing.
>
> Any help is appreciated, thanks... I'm almost totally burned out
> on investigating this issue.
 
Re: Terminal Services CALs installed and activated, but aren't bei

Re: Terminal Services CALs installed and activated, but aren't bei

Per user CALs
Per User Licensing Mode.

"The license pak has already been installed on this server"

"This computer can't connect to the remote computer. Try connecting again if
the problem continues, contact the owner of the remote computer or your
network administrator"

There's an "Existing Windows 2000 Server Terminal Services CAL Token (per
device)" that says Built-In and Unlimited Total and Available, with 0 issued.

Maximum of 5 users, no matter where they connect from. They're all RDP'ing
in to use an application, from different computers and two different
locations.


"Vera Noest [MVP]" wrote:

> You'll have to provide some more information:
>
> * which types of TS CALs did you install, Per User or Per Device?
> * in which licensing mode is the Terminal Server, in Per User or in
> Per Device licensing mode?
> * which error message do you get when your connection is refused
> (*exact* wording!)
> * which EventID, with Source and Description, do you see in the
> EventLog on the Terminal Server when your connection is refused?
> * in TS Licensing Manager, which entries do you see, apart from the
> installed License Packs? In particular, are any temporary licenses
> issued to clients?
> * can you connect with a maximum of 5 users, irrespective of which
> workstations they are connecting from? Or can you only connect from
> 5 specific workstations?
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on 03
> okt 2007 in microsoft.public.windows.terminal_services:
>
> > Hello there...
> >
> > This issue is occuring on Server 03. As I described in the
> > subject, there's two Terminal Server CAL 2003 5-license paks we
> > installed, 5 are part of the Open License and 5 are a Retail
> > pak. They're installed and Activated, but for some reason it
> > doesn't use any of them. It will not allow more than 5 users to
> > connect...
> >
> > I tried to do a phone activation with the Retail pak to see if
> > doing that and "reinstalling" it will kick it in. Yet it does
> > not, and now it shows 15 total CALs... 10 retail, 5 open :)
> >
> > I'm completely confused as to why this is occuring. When it
> > first happened the machine was SP1. It was updated to SP2 but
> > that didn't do anything but correct the error in the Licensing
> > program itself. I've done research and so far as I can tell from
> > this point, the only option I know is to uninstall and reinstall
> > licensing.
> >
> > Any help is appreciated, thanks... I'm almost totally burned out
> > on investigating this issue.
>
 
Re: Terminal Services CALs installed and activated, but aren't bei

Re: Terminal Services CALs installed and activated, but aren't bei

Per User licensing is currently not managed, so you don't have a
Terminal Services licensing issue. Moreover, if 5 users can
connect, irrespective of which client they are connecting from,
then you have a problem with server CALs, not TS CALs.
Server CALs are per concurrent session, TS CALs are not.

You must have an Event somewhere in the EventLog on the server
telling you so.

To get rid of the problem, you have to:
1) check that you have a valid server CAL for every client or user.
Note that each connecting client or user needs both a server CAL
and a TS CAL.
2) stop and disable the Licensing Logging Service on the server.

824196 - Description of the License Logging Service in Windows
Server Operating Systems
http://support.microsoft.com/?kbid=824196
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on 03
okt 2007 in microsoft.public.windows.terminal_services:

> Per user CALs
> Per User Licensing Mode.
>
> "The license pak has already been installed on this server"
>
> "This computer can't connect to the remote computer. Try
> connecting again if the problem continues, contact the owner of
> the remote computer or your network administrator"
>
> There's an "Existing Windows 2000 Server Terminal Services CAL
> Token (per device)" that says Built-In and Unlimited Total and
> Available, with 0 issued.
>
> Maximum of 5 users, no matter where they connect from. They're
> all RDP'ing in to use an application, from different computers
> and two different locations.
>
>
> "Vera Noest [MVP]" wrote:
>
>> You'll have to provide some more information:
>>
>> * which types of TS CALs did you install, Per User or Per
>> Device? * in which licensing mode is the Terminal Server, in
>> Per User or in Per Device licensing mode?
>> * which error message do you get when your connection is
>> refused (*exact* wording!)
>> * which EventID, with Source and Description, do you see in the
>> EventLog on the Terminal Server when your connection is
>> refused?
>> * in TS Licensing Manager, which entries do you see,
>> apart from the installed License Packs? In particular, are any
>> temporary licenses issued to clients?
>> * can you connect with a maximum of 5 users, irrespective of
>> which workstations they are connecting from? Or can you only
>> connect from 5 specific workstations?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on
>> 03 okt 2007 in microsoft.public.windows.terminal_services:
>>
>> > Hello there...
>> >
>> > This issue is occuring on Server 03. As I described in the
>> > subject, there's two Terminal Server CAL 2003 5-license paks
>> > we installed, 5 are part of the Open License and 5 are a
>> > Retail pak. They're installed and Activated, but for some
>> > reason it doesn't use any of them. It will not allow more
>> > than 5 users to connect...
>> >
>> > I tried to do a phone activation with the Retail pak to see
>> > if doing that and "reinstalling" it will kick it in. Yet it
>> > does not, and now it shows 15 total CALs... 10 retail, 5 open
>> > :)
>> >
>> > I'm completely confused as to why this is occuring. When it
>> > first happened the machine was SP1. It was updated to SP2 but
>> > that didn't do anything but correct the error in the
>> > Licensing program itself. I've done research and so far as I
>> > can tell from this point, the only option I know is to
>> > uninstall and reinstall licensing.
>> >
>> > Any help is appreciated, thanks... I'm almost totally burned
>> > out on investigating this issue.
 
Re: Terminal Services CALs installed and activated, but aren't bei

Re: Terminal Services CALs installed and activated, but aren't bei

Yep, that's right. We have the TS CALs, but on checking SERVER CALs there's
only Five. So it's time to purchase 5 SERVER CALs for them.

There are aspects of Server I'm still learning, and Licensing was a mystery
to me up until a few days ago :)

Thank you for the assistance, I appreciate it greatly.



"Vera Noest [MVP]" wrote:

> Per User licensing is currently not managed, so you don't have a
> Terminal Services licensing issue. Moreover, if 5 users can
> connect, irrespective of which client they are connecting from,
> then you have a problem with server CALs, not TS CALs.
> Server CALs are per concurrent session, TS CALs are not.
>
> You must have an Event somewhere in the EventLog on the server
> telling you so.
>
> To get rid of the problem, you have to:
> 1) check that you have a valid server CAL for every client or user.
> Note that each connecting client or user needs both a server CAL
> and a TS CAL.
> 2) stop and disable the Licensing Logging Service on the server.
>
> 824196 - Description of the License Logging Service in Windows
> Server Operating Systems
> http://support.microsoft.com/?kbid=824196
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on 03
> okt 2007 in microsoft.public.windows.terminal_services:
>
> > Per user CALs
> > Per User Licensing Mode.
> >
> > "The license pak has already been installed on this server"
> >
> > "This computer can't connect to the remote computer. Try
> > connecting again if the problem continues, contact the owner of
> > the remote computer or your network administrator"
> >
> > There's an "Existing Windows 2000 Server Terminal Services CAL
> > Token (per device)" that says Built-In and Unlimited Total and
> > Available, with 0 issued.
> >
> > Maximum of 5 users, no matter where they connect from. They're
> > all RDP'ing in to use an application, from different computers
> > and two different locations.
> >
> >
> > "Vera Noest [MVP]" wrote:
> >
> >> You'll have to provide some more information:
> >>
> >> * which types of TS CALs did you install, Per User or Per
> >> Device? * in which licensing mode is the Terminal Server, in
> >> Per User or in Per Device licensing mode?
> >> * which error message do you get when your connection is
> >> refused (*exact* wording!)
> >> * which EventID, with Source and Description, do you see in the
> >> EventLog on the Terminal Server when your connection is
> >> refused?
> >> * in TS Licensing Manager, which entries do you see,
> >> apart from the installed License Packs? In particular, are any
> >> temporary licenses issued to clients?
> >> * can you connect with a maximum of 5 users, irrespective of
> >> which workstations they are connecting from? Or can you only
> >> connect from 5 specific workstations?
> >>
> >> _________________________________________________________
> >> Vera Noest
> >> MCSE, CCEA, Microsoft MVP - Terminal Server
> >> TS troubleshooting: http://ts.veranoest.net
> >> ___ please respond in newsgroup, NOT by private email ___
> >>
> >> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on
> >> 03 okt 2007 in microsoft.public.windows.terminal_services:
> >>
> >> > Hello there...
> >> >
> >> > This issue is occuring on Server 03. As I described in the
> >> > subject, there's two Terminal Server CAL 2003 5-license paks
> >> > we installed, 5 are part of the Open License and 5 are a
> >> > Retail pak. They're installed and Activated, but for some
> >> > reason it doesn't use any of them. It will not allow more
> >> > than 5 users to connect...
> >> >
> >> > I tried to do a phone activation with the Retail pak to see
> >> > if doing that and "reinstalling" it will kick it in. Yet it
> >> > does not, and now it shows 15 total CALs... 10 retail, 5 open
> >> > :)
> >> >
> >> > I'm completely confused as to why this is occuring. When it
> >> > first happened the machine was SP1. It was updated to SP2 but
> >> > that didn't do anything but correct the error in the
> >> > Licensing program itself. I've done research and so far as I
> >> > can tell from this point, the only option I know is to
> >> > uninstall and reinstall licensing.
> >> >
> >> > Any help is appreciated, thanks... I'm almost totally burned
> >> > out on investigating this issue.
>
 
Re: Terminal Services CALs installed and activated, but aren't bei

Re: Terminal Services CALs installed and activated, but aren't bei

You're welcome!
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on 04
okt 2007 in microsoft.public.windows.terminal_services:

> Yep, that's right. We have the TS CALs, but on checking SERVER
> CALs there's only Five. So it's time to purchase 5 SERVER CALs
> for them.
>
> There are aspects of Server I'm still learning, and Licensing
> was a mystery to me up until a few days ago :)
>
> Thank you for the assistance, I appreciate it greatly.
>
>
>
> "Vera Noest [MVP]" wrote:
>
>> Per User licensing is currently not managed, so you don't have
>> a Terminal Services licensing issue. Moreover, if 5 users can
>> connect, irrespective of which client they are connecting from,
>> then you have a problem with server CALs, not TS CALs.
>> Server CALs are per concurrent session, TS CALs are not.
>>
>> You must have an Event somewhere in the EventLog on the server
>> telling you so.
>>
>> To get rid of the problem, you have to:
>> 1) check that you have a valid server CAL for every client or
>> user. Note that each connecting client or user needs both a
>> server CAL and a TS CAL.
>> 2) stop and disable the Licensing Logging Service on the
>> server.
>>
>> 824196 - Description of the License Logging Service in Windows
>> Server Operating Systems
>> http://support.microsoft.com/?kbid=824196
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote on
>> 03 okt 2007 in microsoft.public.windows.terminal_services:
>>
>> > Per user CALs
>> > Per User Licensing Mode.
>> >
>> > "The license pak has already been installed on this server"
>> >
>> > "This computer can't connect to the remote computer. Try
>> > connecting again if the problem continues, contact the owner
>> > of the remote computer or your network administrator"
>> >
>> > There's an "Existing Windows 2000 Server Terminal Services
>> > CAL Token (per device)" that says Built-In and Unlimited
>> > Total and Available, with 0 issued.
>> >
>> > Maximum of 5 users, no matter where they connect from.
>> > They're all RDP'ing in to use an application, from different
>> > computers and two different locations.
>> >
>> >
>> > "Vera Noest [MVP]" wrote:
>> >
>> >> You'll have to provide some more information:
>> >>
>> >> * which types of TS CALs did you install, Per User or Per
>> >> Device? * in which licensing mode is the Terminal Server, in
>> >> Per User or in Per Device licensing mode?
>> >> * which error message do you get when your connection is
>> >> refused (*exact* wording!)
>> >> * which EventID, with Source and Description, do you see in
>> >> the EventLog on the Terminal Server when your connection is
>> >> refused?
>> >> * in TS Licensing Manager, which entries do you see,
>> >> apart from the installed License Packs? In particular, are
>> >> any temporary licenses issued to clients?
>> >> * can you connect with a maximum of 5 users, irrespective of
>> >> which workstations they are connecting from? Or can you only
>> >> connect from 5 specific workstations?
>> >>
>> >> _________________________________________________________
>> >> Vera Noest
>> >> MCSE, CCEA, Microsoft MVP - Terminal Server
>> >> TS troubleshooting: http://ts.veranoest.net
>> >> ___ please respond in newsgroup, NOT by private email ___
>> >>
>> >> =?Utf-8?B?aXN3ZXg=?= <iswex@discussions.microsoft.com> wrote
>> >> on 03 okt 2007 in
>> >> microsoft.public.windows.terminal_services:
>> >>
>> >> > Hello there...
>> >> >
>> >> > This issue is occuring on Server 03. As I described in the
>> >> > subject, there's two Terminal Server CAL 2003 5-license
>> >> > paks we installed, 5 are part of the Open License and 5
>> >> > are a Retail pak. They're installed and Activated, but
>> >> > for some reason it doesn't use any of them. It will not
>> >> > allow more than 5 users to connect...
>> >> >
>> >> > I tried to do a phone activation with the Retail pak to
>> >> > see if doing that and "reinstalling" it will kick it in.
>> >> > Yet it does not, and now it shows 15 total CALs... 10
>> >> > retail, 5 open
>> >> > :)
>> >> >
>> >> > I'm completely confused as to why this is occuring. When
>> >> > it first happened the machine was SP1. It was updated to
>> >> > SP2 but that didn't do anything but correct the error in
>> >> > the Licensing program itself. I've done research and so
>> >> > far as I can tell from this point, the only option I know
>> >> > is to uninstall and reinstall licensing.
>> >> >
>> >> > Any help is appreciated, thanks... I'm almost totally
>> >> > burned out on investigating this issue.
 
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