Off topic to this NG

[bagger]

Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party issue with
Visioneer 6100, USB connected with Paperport 6.1software.
Problem just started with no changes to the system. Scans do not work in
black/white mode from TWAIN tool dialog box. Grayscale & color is OK,
meaning scanning a B/W article in the color or grayscale mode scans OK, but
not in the B/W mode. Been using the system for 7 yrs without problems.
Unless someone in this NG could have tips, could someone point me to a
techie message board?
tia

 

[Mike M]

Re: Off topic to this NG

If the problem is recent have you tried using system restore and rolling
your system back to a checkpoint created prior to the problem? This
should restore any file that might have been accidentally deleted and also
restore any changes that might have been made to the registry. If this
fails to fix the problem I would try uninstalling the Paperport software
and then reinstalling it again.
--
Mike Maltby
mike.maltby@gmail.com


bagger <bagger@discussions.microsoft.com> wrote:

> Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party
> issue with Visioneer 6100, USB connected with Paperport 6.1software.
> Problem just started with no changes to the system. Scans do not
> work in black/white mode from TWAIN tool dialog box. Grayscale &
> color is OK, meaning scanning a B/W article in the color or grayscale
> mode scans OK, but not in the B/W mode. Been using the system for 7
> yrs without problems. Unless someone in this NG could have tips,
> could someone point me to a techie message board?
> tia

 

[bagger]

Re: Off topic to this NG

"Mike M" wrote:
> If the problem is recent have you tried using system restore and rolling
> your system back to a checkpoint created prior to the problem? This
> should restore any file that might have been accidentally deleted and also
> restore any changes that might have been made to the registry.

Yes, had done this to no avail


>If this fails to fix the problem I would try uninstalling the Paperport software
> and then reinstalling it again.

This did the trick, sometimes hesitate to mess with these operations, but
better than purchasing a new system.

Thanks, Mike






> bagger <bagger@discussions.microsoft.com> wrote:
>
> > Scanning problems, old system, Dell 4100, ME, IE6 SP1. 3rd party
> > issue with Visioneer 6100, USB connected with Paperport 6.1software.
> > Problem just started with no changes to the system. Scans do not
> > work in black/white mode from TWAIN tool dialog box. Grayscale &
> > color is OK, meaning scanning a B/W article in the color or grayscale
> > mode scans OK, but not in the B/W mode. Been using the system for 7
> > yrs without problems. Unless someone in this NG could have tips,
> > could someone point me to a techie message board?
> > tia
>
>

 

[Mike M]

Re: Off topic to this NG

bagger <bagger@discussions.microsoft.com> wrote:

> "Mike M" wrote:
>> If the problem is recent have you tried using system restore and
>> rolling
>> your system back to a checkpoint created prior to the problem? This
>> should restore any file that might have been accidentally deleted
>> and also restore any changes that might have been made to the
>> registry.
>
> Yes, had done this to no avail
>
>
>> If this fails to fix the problem I would try uninstalling the
>> Paperport software and then reinstalling it again.
>
> This did the trick, sometimes hesitate to mess with these operations,
> but better than purchasing a new system.

I'm pleased to read that you've managed to fix the problem. Uninstalling
and reinstalling often seems to fix certain sorts of problems. I've just
had to do the same here with my Hauppauge DVB-T Nova 500 dual tuner which
decided to start randomly blue screening when viewing TV (but not if just
recording). Nothing had changed and I couldn't fix the problem until I
decided to remove every component (fortunately Hauppauge provide a tool to
do just this) and to clean install. Now it is back working as it should
and I am watching TV in a window as I'm typing this reply.
--
Mike Maltby
mike.maltby@gmail.com