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IM an Expert is a publicly available Lync instant messaging question-and-answer service that enables users to find answers to questions by asking other users. Users can opt-in, and then the service harnesses the database of experts to connect people together via IM. In Part 2 of this series, Matthew Richardson, researcher at Microsoft, describes the technical details of IM an Expert, as well as the experiences that he and fellow researcher, Ryen White, had while developing a bot using the Unified Communications Managed API (UCMA) 3.0 for Lync. See Part 1 http://channel9.msdn.com/posts/Lync-IM-an-Expert-Part-1-of-2 here . <img src="http://m.webtrends.com/dcs1wotjh10000w0irc493s0e_6x1g/njs.gif?dcssip=channel9.msdn.com&dcsuri=http://channel9.msdn.com/Feeds/RSS&WT.dl=0&WT.entryid=Entry:RSSView:046f5165aea8498cb4189ef4010b1c26
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