Print dialog window not popping up for Terminal Services users

  • Thread starter Thread starter Tim
  • Start date Start date
T

Tim

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We are experiencing a problem where our Terminal Services users do not get
the traditional print window when printing. . .when they go to File / Print
it immediately prints the document and doesn't show the print dialog window
allowing them to choose the printer.

It works for anyone in the Administrators group though, but not Domain
Users. We are using Windows 2003 server with the users using Windows XP.
 
Re: Print dialog window not popping up for Terminal Services users

Hi,

Does this occur from *any* program? For example, what
happens if they try and print from Notepad?

What is the printer make/model, and which driver name
and version are you using?

Is this printer an autocreated printer that is attached to the
local PC, locally installed on the TS, or a network printer
(when I say network printer I am *not* referring to a locally
installed printer with a tcp/ip port)?

You can run Process Monitor as an administrator and then
watch for errors that occur when a user attempts to print.

Process Monitor

http://www.microsoft.com/technet/sysinternals/utilities/processmonitor.mspx

-TP

Tim wrote:
> We are experiencing a problem where our Terminal Services users do
> not get the traditional print window when printing. . .when they go
> to File / Print it immediately prints the document and doesn't show
> the print dialog window allowing them to choose the printer.
>
> It works for anyone in the Administrators group though, but not Domain
> Users. We are using Windows 2003 server with the users using Windows
> XP.
 
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