Thin Clients dumped off TS 2003

[thatotherguy]

We've got this problem with some of our thin clients getting bumped off the
server with the message "Because of a protocol error, this seesion will be
disconnected. Please try connecting again" after about 2 or 3 minutes of
inactivity from the user, starting about a month ago.

I thought it might have been packets being dropped, and after harassing our
ISP, and going through hundreds and hundreds of traceroute logs, its not
that. I have found a potential fix at
http://support.microsoft.com/kb/824683, but we don't have access to Platform
Builder, so it's not much use to us, plus they all just started dropping off
at the same time, which is the real puzzle.

To make matters even more confusing, it only affects the TC's running
Windows CE .NET 4.1 - the Windows CE 5 (I think, they look like XP) Embedded
thin clients and the workstations are fine.

After a bunch of Google searching, the only other thing that pops up is the
visual style on the server, but thats been set to Windows Classic through the
control panel initally, then through GPO ever since Windows Server 2003 was
installed.

Any ideas?

Cheers,
Jeff

 

[Vera Noest [MVP]]

Re: Thin Clients dumped off TS 2003

Have you checked with the manufacturer of the thin clients if there
is a firmware update which contains the KB824683 fix?

Since this started at a particular time for all clients involved,
what was changed on the server just prior to the problem?
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

=?Utf-8?B?dGhhdG90aGVyZ3V5?=
<thatotherguy@discussions.microsoft.com> wrote on 12 okt 2007 in
microsoft.public.windows.terminal_services:

> We've got this problem with some of our thin clients getting
> bumped off the server with the message "Because of a protocol
> error, this seesion will be disconnected. Please try connecting
> again" after about 2 or 3 minutes of inactivity from the user,
> starting about a month ago.
>
> I thought it might have been packets being dropped, and after
> harassing our ISP, and going through hundreds and hundreds of
> traceroute logs, its not that. I have found a potential fix at
> http://support.microsoft.com/kb/824683, but we don't have access
> to Platform Builder, so it's not much use to us, plus they all
> just started dropping off at the same time, which is the real
> puzzle.
>
> To make matters even more confusing, it only affects the TC's
> running Windows CE .NET 4.1 - the Windows CE 5 (I think, they
> look like XP) Embedded thin clients and the workstations are
> fine.
>
> After a bunch of Google searching, the only other thing that
> pops up is the visual style on the server, but thats been set to
> Windows Classic through the control panel initally, then through
> GPO ever since Windows Server 2003 was installed.
>
> Any ideas?
>
> Cheers,
> Jeff

 

[thatotherguy]

Re: Thin Clients dumped off TS 2003

Am in touch with the local importers and distributors, but they aren't being
much help, Im still on their backs either way - they are Hyundai thin
clients, and emailing Hyundai IT isn't netting much help either...

Thats what stumps me - nothing has changed on the server - Automatic Updates
have been turned of for months (Service Pack 2 caused us serious issues, so
AU has been turned off since then), and no settings have been tampered with
(Im the only one with admin access, and am heavily of the mindset "if it
ain't broke, dont fix it").

Are there any obvious settings on the server I should be double checking? Im
pretty certain that I've triple checked everything, but having someone else's
thoughts is a clear asset in trying to figure stuff like this out...

Cheers,
Jeff

"Vera Noest [MVP]" wrote:

> Have you checked with the manufacturer of the thin clients if there
> is a firmware update which contains the KB824683 fix?
>
> Since this started at a particular time for all clients involved,
> what was changed on the server just prior to the problem?
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> =?Utf-8?B?dGhhdG90aGVyZ3V5?=
> <thatotherguy@discussions.microsoft.com> wrote on 12 okt 2007 in
> microsoft.public.windows.terminal_services:
>
> > We've got this problem with some of our thin clients getting
> > bumped off the server with the message "Because of a protocol
> > error, this seesion will be disconnected. Please try connecting
> > again" after about 2 or 3 minutes of inactivity from the user,
> > starting about a month ago.
> >
> > I thought it might have been packets being dropped, and after
> > harassing our ISP, and going through hundreds and hundreds of
> > traceroute logs, its not that. I have found a potential fix at
> > http://support.microsoft.com/kb/824683, but we don't have access
> > to Platform Builder, so it's not much use to us, plus they all
> > just started dropping off at the same time, which is the real
> > puzzle.
> >
> > To make matters even more confusing, it only affects the TC's
> > running Windows CE .NET 4.1 - the Windows CE 5 (I think, they
> > look like XP) Embedded thin clients and the workstations are
> > fine.
> >
> > After a bunch of Google searching, the only other thing that
> > pops up is the visual style on the server, but thats been set to
> > Windows Classic through the control panel initally, then through
> > GPO ever since Windows Server 2003 was installed.
> >
> > Any ideas?
> >
> > Cheers,
> > Jeff
>

 

[Leythos]

Re: Thin Clients dumped off TS 2003

In article <B8956824-2019-47E8-9BB5-4D4DF0F4798E@microsoft.com>,
thatotherguy@discussions.microsoft.com says...
> Am in touch with the local importers and distributors, but they aren't being
> much help, Im still on their backs either way - they are Hyundai thin
> clients, and emailing Hyundai IT isn't netting much help either...

We have hundreds of Neoware terminals in the field and don't see this -
consider returning them and getting Neoware units.

--

Leythos
- Igitur qui desiderat pacem, praeparet bellum.
- Calling an illegal alien an "undocumented worker" is like calling a
drug dealer an "unlicensed pharmacist"
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