terminal server sessions locking

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Brandon Hegh

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Hi,

Have a customer with two servers, one a terminal server running MS windows
2003 server and one small business server running MS SBS 2003.

Terminal Server has SP2 loaded

The problem is at least once a day one of the sessions starts to lock up.
The users tell me they can tell when it's going to happen by the fact the
cursor changes to a black square. Sometime they can log off their session
and when they log back on it's all good. Other time the session need to be
reset from the management console.

The only errors in the log are "Application Hang" errors, but these don't
really correspond to the times the session hangs and also don't necessarily
apply to the user whos session has the problem.

There is only a small amout of programs on the server - Office 2007, Project
2007 and Adobe Acrobat. Also Timberline Accounting and Estimating.

Don't really know where to start but happy to get any suggestions.

Regards,

Brandon Hegh
 
Re: terminal server sessions locking

Does this happen to one session at a time, without interfering with
the other sessions, or does it happen to all active sessions
simultaneously?
Are all users on the same subnet as the TS, or connecting over a
WAN link?
Can you check in the EventLog if these "hangs" coincide with print
jobs being created on the server?

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___

"Brandon Hegh" <brandon@cairnsom.com.au> wrote on 15 okt 2007 in
microsoft.public.windows.terminal_services:

> Hi,
>
> Have a customer with two servers, one a terminal server running
> MS windows 2003 server and one small business server running MS
> SBS 2003.
>
> Terminal Server has SP2 loaded
>
> The problem is at least once a day one of the sessions starts to
> lock up. The users tell me they can tell when it's going to
> happen by the fact the cursor changes to a black square.
> Sometime they can log off their session and when they log back
> on it's all good. Other time the session need to be reset from
> the management console.
>
> The only errors in the log are "Application Hang" errors, but
> these don't really correspond to the times the session hangs and
> also don't necessarily apply to the user whos session has the
> problem.
>
> There is only a small amout of programs on the server - Office
> 2007, Project 2007 and Adobe Acrobat. Also Timberline
> Accounting and Estimating.
>
> Don't really know where to start but happy to get any
> suggestions.
>
> Regards,
>
> Brandon Hegh
 
Re: terminal server sessions locking

It only happens to one session session at a time. There are some users who
have never seen this problem but I can't isolate any difference between them
and the users that get the problem. Different users connect using the WAN
or LAN depending on ther locations. It hasn't made a difference. There
does appear to be some link between the print jobs and the hangs. Althought
the errors aren't at the same time but within one or two minutes after the
application hang. Not all print jobs create problems. In fact very few
cause problems. It happens from different applications and different
printers and also different users.

"Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote in message
news:Xns99CADD82D605Cveranoesthemutforsse@207.46.248.16...
> Does this happen to one session at a time, without interfering with
> the other sessions, or does it happen to all active sessions
> simultaneously?
> Are all users on the same subnet as the TS, or connecting over a
> WAN link?
> Can you check in the EventLog if these "hangs" coincide with print
> jobs being created on the server?
>
> _________________________________________________________
> Vera Noest
> MCSE, CCEA, Microsoft MVP - Terminal Server
> TS troubleshooting: http://ts.veranoest.net
> ___ please respond in newsgroup, NOT by private email ___
>
> "Brandon Hegh" <brandon@cairnsom.com.au> wrote on 15 okt 2007 in
> microsoft.public.windows.terminal_services:
>
>> Hi,
>>
>> Have a customer with two servers, one a terminal server running
>> MS windows 2003 server and one small business server running MS
>> SBS 2003.
>>
>> Terminal Server has SP2 loaded
>>
>> The problem is at least once a day one of the sessions starts to
>> lock up. The users tell me they can tell when it's going to
>> happen by the fact the cursor changes to a black square.
>> Sometime they can log off their session and when they log back
>> on it's all good. Other time the session need to be reset from
>> the management console.
>>
>> The only errors in the log are "Application Hang" errors, but
>> these don't really correspond to the times the session hangs and
>> also don't necessarily apply to the user whos session has the
>> problem.
>>
>> There is only a small amout of programs on the server - Office
>> 2007, Project 2007 and Adobe Acrobat. Also Timberline
>> Accounting and Estimating.
>>
>> Don't really know where to start but happy to get any
>> suggestions.
>>
>> Regards,
>>
>> Brandon Hegh
 
Re: terminal server sessions locking

Uninstall any 3rd party printer drivers completely from the server.
Then map printers to native Windows printer drivers.

http://support.microsoft.com/?kbid=239088
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
*----------- Please reply in newsgroup -------------*

"Brandon Hegh" <brandon@cairnsom.com.au> wrote on 16 okt 2007:

> It only happens to one session session at a time. There are
> some users who have never seen this problem but I can't isolate
> any difference between them and the users that get the problem.
> Different users connect using the WAN or LAN depending on ther
> locations. It hasn't made a difference. There does appear to
> be some link between the print jobs and the hangs. Althought the
> errors aren't at the same time but within one or two minutes
> after the application hang. Not all print jobs create problems.
> In fact very few cause problems. It happens from different
> applications and different printers and also different users.
>
> "Vera Noest [MVP]" <vera.noest@remove-this.hem.utfors.se> wrote
> in message
> news:Xns99CADD82D605Cveranoesthemutforsse@207.46.248.16...
>> Does this happen to one session at a time, without interfering
>> with the other sessions, or does it happen to all active
>> sessions simultaneously?
>> Are all users on the same subnet as the TS, or connecting over
>> a WAN link?
>> Can you check in the EventLog if these "hangs" coincide with
>> print jobs being created on the server?
>>
>> _________________________________________________________
>> Vera Noest
>> MCSE, CCEA, Microsoft MVP - Terminal Server
>> TS troubleshooting: http://ts.veranoest.net
>> ___ please respond in newsgroup, NOT by private email ___
>>
>> "Brandon Hegh" <brandon@cairnsom.com.au> wrote on 15 okt 2007
>> in microsoft.public.windows.terminal_services:
>>
>>> Hi,
>>>
>>> Have a customer with two servers, one a terminal server
>>> running MS windows 2003 server and one small business server
>>> running MS SBS 2003.
>>>
>>> Terminal Server has SP2 loaded
>>>
>>> The problem is at least once a day one of the sessions starts
>>> to lock up. The users tell me they can tell when it's going to
>>> happen by the fact the cursor changes to a black square.
>>> Sometime they can log off their session and when they log back
>>> on it's all good. Other time the session need to be reset
>>> from the management console.
>>>
>>> The only errors in the log are "Application Hang" errors, but
>>> these don't really correspond to the times the session hangs
>>> and also don't necessarily apply to the user whos session has
>>> the problem.
>>>
>>> There is only a small amout of programs on the server - Office
>>> 2007, Project 2007 and Adobe Acrobat. Also Timberline
>>> Accounting and Estimating.
>>>
>>> Don't really know where to start but happy to get any
>>> suggestions.
>>>
>>> Regards,
>>>
>>> Brandon Hegh
 
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